F&B Operations Leader: Elevate Guest Experience & Training

Augustine Casino; Coachella (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Augustine Casino in California seeks a Front of House Manager to oversee daily Food & Beverage operations, lead staff, and ensure guest satisfaction within budgetary guidelines. The role entails maintaining health-code compliance, training teams, and fostering a professional, guest-centric environment.

Ideal candidates bring 5+ years in hospitality, F&B software experience, and the ability to obtain a gaming license, with ServSafe and beverage certifications as required.

Qualifications

• Minimum of five years in hospitality with emphasis on food & beverage.
• Experience with current F&B operating systems and software.
• Ability to obtain a valid gaming license.
• 21+ with drug screening and background checks.
• Food Handlers and Responsible Beverage Server Certifications required.
• ServSafe Manager Certification within 30 days of employment.
• Ability to forecast F&B needs and manage budgets.

Responsibilities

• Manage daily operation of all Food & Beverage outlets.
• Monitor staff performance to ensure service standards and protocols.
• Conduct ongoing staff training for excellence and growth.
• Address guest comments with root-cause analysis and resolution strategies.
• Maintain a service culture and confidentiality in all interactions.
• Ensure compliance with all rules, policies, and procedures.

Skills

Hospitality leadership

Guest service

Staff supervision

Communication

Budgeting

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Augustine Casino in California seeks a Front of House Manager to oversee daily Food & Beverage operations, lead staff, and ensure guest satisfaction within budgetary guidelines. The role entails maintaining health-code compliance, training teams, and fostering a professional, guest-centric environment.

Ideal candidates bring 5+ years in hospitality, F&B software experience, and the ability to obtain a gaming license, with ServSafe and beverage certifications as required.