F&B Operations Leader: Drive Dining Excellence & Growth

BENCHMARK; United States; On-site; USD 82,000 - 85,000; Full time

Job summary

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality in Washington, DC, seeks an experienced F&B Operations Manager to lead a dynamic dining program across multiple venues, drive guest satisfaction, and manage financial performance.

You will oversee day-to-day restaurant, bar, and catering operations, mentor a diverse team, implement service standards, and collaborate with hotel leadership on budgets and strategic plans.

Qualifications

• Proven experience in managing F&B operations in hotels or restaurants.
• Strong leadership, coaching, and team development skills.
• Experience with financial management, budgeting, and cost control.
• Excellent communication, interpersonal, and problem-solving skills.
• Passion for delivering outstanding guest service and driving team performance.

Responsibilities

• Lead, train, and mentor the F&B team to deliver exceptional service and high-quality dining experiences.
• Oversee day-to-day operations of restaurants, bars, and catering services, ensuring smooth workflow and compliance with standards.
• Drive revenue growth through menu development, upselling, and marketing initiatives.
• Monitor and control costs, including labor, food, and beverage expenses, to meet financial targets.
• Collaborate with the General Manager on operational strategies, budgets, and business plans.
• Ensure compliance with health, safety, and sanitation regulations.
• Foster a positive team culture that emphasizes professionalism, accountability, and engagement.
• Respond promptly to guest feedback and resolve issues to maintain high satisfaction levels.

Skills

F&B operations management

Leadership & team development

Financial management & budgeting

Communication & interpersonal skills

Guest service excellence

Job description

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality in Washington, DC, seeks an experienced F&B Operations Manager to lead a dynamic dining program across multiple venues, drive guest satisfaction, and manage financial performance.

You will oversee day-to-day restaurant, bar, and catering operations, mentor a diverse team, implement service standards, and collaborate with hotel leadership on budgets and strategic plans.