F&B Operations Lead: Guest Experience & Team Development

Universal Orlando Resort; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Kids Resort seeks a disciplined Food & Beverage supervisory professional to oversee multiple venues, drive guest service standards, and manage inventory and safety protocols.

The role includes coaching Team Members, training Leads, and controlling labor budgets. You will ensure venues stay Show Ready, coordinate with other departments, and uphold safety and service excellence in a dynamic environment.

Qualifications

• CPFM certification is required.
• High School Diploma or GED is required.
• 1+ years of leadership experience is required; or an equivalent combination of education and experience.

Responsibilities

• Assists Management with the consistent execution of Guest Service and operational standards.
• Performs all operational duties related to the daily opening and closing of locations including inventory, audits, and end-of-day processes.
• Ensures safety of Guests and Team Members by reviewing and updating safety practices and coaching for safe actions per policy.
• Develops, coaches and trains Food & Beverage Team Leads and Team Members; manages labor budgets and creates schedules.
• Monitors GSAT/TSAT initiatives and drives guest and team Member satisfaction while maintaining a safe, efficient environment.
• Maintains relationships with other departments to meet goals and ensures venues are Show Ready for Guests.

Education

High School Diploma or GED

Job description

Universal Kids Resort seeks a disciplined Food & Beverage supervisory professional to oversee multiple venues, drive guest service standards, and manage inventory and safety protocols.

The role includes coaching Team Members, training Leads, and controlling labor budgets. You will ensure venues stay Show Ready, coordinate with other departments, and uphold safety and service excellence in a dynamic environment.