Shift Supervisor, Food & Beverage (Part-Time Hourly) - Universal Kids Resort

Universal Orlando Resort; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Kids Resort is seeking a Food & Beverage Supervisor to oversee multiple venues, ensuring guest service excellence, safety, and operational readiness. You will guide Team Members, conduct audits, and contribute to a safe, welcoming environment for guests and staff alike.

You will mentor Team Leads, manage labor budgets, adjust staffing, and partner with other departments to keep venues “Show Ready” for guests while maintaining high service standards.

Qualifications

• 1+ years of leadership experience.
• Certifications may be required for food service management.

Responsibilities

• Assist with opening/closing venues, inventory checks, audits, and end-of-day processes.
• Develop, coach and train Food & Beverage Team Leads and Team Members; manage labor budgets and staffing.
• Monitor safety practices, ensure guest and team member safety, and uphold company policies.

Skills

Leadership

Team management

Safety awareness

Education

High School Diploma or GED

Job description

JOB SUMMARY

Responsible for revenue generation in multiple Food & Beverage venue locations, overseeing stock inventory, leading and overseeing the training of Team Members, ensuring Guest service standards are met and operational readiness of indoor and open‑air locations.

JOB RESPONSIBILITIES

• Assists Management with the consistent execution of Guest Service and operational standards. Performs all operational duties related to the daily opening and closing of locations to include but not limited to inventory, performing audits, and completing the end‑of‑day process.
• Ensures the safety of Guests and Team Members working within the Food & Beverage department by reviewing and revising safety practices and procedures and responding to potentially unsafe conditions. Coach and use feedback forms to document and maintain safe Team Member actions in accordance with UDX policy.
• Responsible for developing, coaching and training all Food & Beverage Team Leads and Team Members. Manages labor budgets for assigned venues. Creates venue schedules for Assistant Manager approval. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to Guest comments and incident reports.
• Focus on Guest and Team Member satisfaction. Ensures that each Team Member is meeting UDX service standards and assisting Guests while maintaining an efficient, safe and pleasant environment. Ensures that Team Member Satisfaction (TSAT) and Guest Service (GSAT) initiatives and programs are followed to keep the workplace fun while increasing overall job satisfaction and efficiency.
• Maintain positive relationships and partners with other departments to ensure that departmental goals are being met while maintaining company standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure assigned venues are “Show Ready” for Guests at all times and in back‑of‑house areas for Team Members.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Supervises a Non‑Exempt team.

ADDITIONAL INFORMATION

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS

• Certified Professional Foods Manager (CPFM) certification required.

EDUCATION

• High School Diploma or GED required.

EXPERIENCE

• 1+ years of leadership experience required; or equivalent combination of education and experience.

BENEFITS

Your talent, skills and experience will be rewarded with a competitive compensation package.

EEO STATEMENTS

Universal Kids Resort is an equal opportunity employer. EOE.