F&B Operations Lead—Guest Experience & Events

B.F. Saul Company Hospitality; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

The Hay-Adams, operated by B. F. Saul Company Hospitality, seeks an experienced Food & Beverage Outlets Manager to organize and supervise all F&B operations.

You will ensure guest satisfaction, manage staff performance, and coordinate reservations and events in Lafayette, Off the Record, and Private Dining. Responsibilities include labor scheduling in Kronos, maintaining safety and cleanliness, and contributing to training and menu development to grow sales while upholding the hotel's quality

Qualifications

• Bachelor's Degree in Hotel Management/Restaurant Management preferred or equivalent experience.
• Two to three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of food service operations and a variety of service styles.
• Must obtain locally required licenses/certifications such as TIPS or ServeSafe.

Responsibilities

• Manage all aspects of the Food & Beverage operation to deliver high guest satisfaction and superior service.
• Assist in scheduling reservations and events across outlets (Lafayette, Off the Record, Private Dining Room).
• Oversee reservations system and host duties during peak times.
• Maintain shift documentation, labor management via Kronos, and daily reporting.
• Ensure staff training and ongoing performance feedback to uphold standards.
• Monitor cleanliness and safety; coordinate maintenance when needed.
• Supervise In-Room Dining and monthly outlet meetings; align with cross-department needs.
• Support development of marketing initiatives and menu items to drive sales.

Skills

Guest satisfaction

Staff supervision

Event coordination

Training & coaching

Education

Bachelor's Degree in Hotel/Restaurant Management

Tools

Kronos time management

Micros programming

Job description

The Hay-Adams, operated by B. F. Saul Company Hospitality, seeks an experienced Food & Beverage Outlets Manager to organize and supervise all F&B operations.

You will ensure guest satisfaction, manage staff performance, and coordinate reservations and events in Lafayette, Off the Record, and Private Dining. Responsibilities include labor scheduling in Kronos, maintaining safety and cleanliness, and contributing to training and menu development to grow sales while upholding the hotel's quality