F&B Operations Lead — Luxury Hotel Dining & Events

B.F. Saul Company Hospitality Group; Washington (District of Columbia); On-site; USD 59,000 - 72,000; Full time

Job summary

The Hay-Adams is a luxury hotel in downtown Washington, DC, seeking a Food & Beverage Operations Supervisor to assist in organizing and managing all operational aspects for the hotel’s F&B outlets. You will uphold high standards of guest satisfaction and hospitality.

Responsibilities include coordinating reservations/events, managing the reservation system, staff scheduling and training, ensuring safety/cleanliness, supervising room service, budgeting, and collaborating with culinary teams to

Qualifications

• Bachelor’s Degree in Hotel Management/Restaurant Management preferred or equivalent experience.
• Two to three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of food service operations and a variety of styles of services.

Responsibilities

• Manage all aspects of the Food & Beverage operation to deliver high level of guest satisfaction and superior services to guests.
• Assist in scheduling reservations and parties or special events in Lafayette, Off the Record, and the Private Dining Room; communicate details to Culinary team and Food & Beverage managers.
• Manage reservations booking system with the host staff and assist with greeting and seating guests during peak times.
• Organize daily shift documentation including pre-shift reports, training topics, floor plans, requisitions, and labor management via Kronos.
• Ensure staff meet established service standards through ongoing training and feedback.
• Monitor service skills, retrain and reinforce standards daily; provide feedback and appraisals.
• Maintain cleanliness of dining rooms and work areas; report safety or maintenance issues to the appropriate departments.
• Supervise the room service area to attract, retain, and motivate staff.
• Ensure optimal level of service, quality, and hospitality for guests.
• Review house counts, forecast and VIP list; maintain confidentiality of hotel and guests.

Skills

Staff supervision

Reservations management

Event coordination

Training & development

Education

Bachelor’s Degree in Hotel Management/Restaurant Management

Tools

Micros programming

Job description

The Hay-Adams is a luxury hotel in downtown Washington, DC, seeking a Food & Beverage Operations Supervisor to assist in organizing and managing all operational aspects for the hotel’s F&B outlets. You will uphold high standards of guest satisfaction and hospitality.

Responsibilities include coordinating reservations/events, managing the reservation system, staff scheduling and training, ensuring safety/cleanliness, supervising room service, budgeting, and collaborating with culinary teams to