F&B Operations Lead — Elevate Guest Service

BENCHMARK; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Saddlebrook Resort in Tampa is a premier luxury resort that hosts a restaurant and room service operation. The Assistant Manager assists the manager in overseeing daily operations and staff to maintain the highest standards of service and efficiency.

Essentially, you will hire and train staff, schedule according to occupancy, monitor payroll and revenue, and coach team members to sustain profitability while delivering a pleasant atmosphere for guests and colleagues alike.

Qualifications

• High school diploma or equivalent.
• Two – Three years restaurant experience.
• Two years management experience.
• Ability to make quick decisions in high stress situations.
• Excellent customer service skills.
• Pleasant and positive personality.
• Well organized.

Responsibilities

• Maintaining a consistently smooth‑running operation.
• Monitor and critique food quality and service levels.
• Assist with hiring and training of all staff.
• Scheduling of staff according to occupancy levels.
• Monitoring and daily tracking of payroll and revenue.
• Assist with coaching and counseling staff.
• Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, side‑stations and tray stands.
• Assist with monitoring all current inventories (liquor, beer, wine, food, etc.) and the ordering of new products, communicating with the manager on upcoming events, and promotions.
• Assist in end of the month inventories.
• Attending department head, conference review, food and beverage and pre‑con meetings as required.
• Responsible for timely performance evaluations of staff.
• Maintaining profitability of restaurant through forecasting and staffing.
• Providing a pleasant and efficient atmosphere for staff and guests.

Skills

Customer service

Leadership

Decision making

Organization

Positive attitude

Communication

Education

High school diploma or equivalent

Job description

Saddlebrook Resort in Tampa is a premier luxury resort that hosts a restaurant and room service operation. The Assistant Manager assists the manager in overseeing daily operations and staff to maintain the highest standards of service and efficiency.

Essentially, you will hire and train staff, schedule according to occupancy, monitor payroll and revenue, and coach team members to sustain profitability while delivering a pleasant atmosphere for guests and colleagues alike.