Luxury F&B Director: Guest Experience & Operations

BENCHMARK; Tampa (FL); Híbrido; USD 120.000 - 130.000; Jornada completa

Descripción de la vacante

Saddlebrook Resort in Florida is seeking a Director of Food & Beverage to lead all F&B outlets and banquet operations. You will drive efficiency, uphold luxury service standards, and manage teams with a strong emphasis on guest satisfaction.

The role requires 3–5 years in a senior F&B leadership position, budgeting and capital planning expertise, and a college degree in Hospitality or related fields. Forbes-level experience preferred and alcohol service certification is needed.

Formación

• Three to five years as a Director of Food & Beverage at a luxury hotel/resort with high-volume banquet experience.
• Budgeting, forecasting, labor management and capital expenditures expertise in resort F&B.
• Forbes 4- or 5-Star property experience strongly preferred.
• College degree in Hotel Management, Hospitality, or Business Administration.
• Highly organized, detail-oriented, able to manage multiple priorities and deadlines.
• Excellent computer proficiency.
• Ability to thrive in a dynamic, guest-focused resort environment.
• Strong verbal and written English communication skills.
• Exceptional interpersonal and leadership abilities to guide teams.
• Ability to stand for long periods and engage in outlet/event operations.
• Current TIPS or equivalent alcohol service certification.

Responsabilidades

• Provide leadership and oversight for all F&B outlets, banquet operations, and service teams.
• Drive operational efficiency, presentation, and quality across F&B venues while ensuring guest satisfaction.
• Lead staff training, audits, coaching, and accountability.
• Develop, implement, and maintain operating procedures, training, schedules, policies, and labor standards for F&B.
• Manage budgeting, forecasting, purchasing, inventory, and capital planning.
• Oversee equipment lifecycle and supplies; ensure maintenance and lifecycle management.
• Develop concepts or service enhancements to elevate guest experience.
• Handle escalated guest requests and recovery with professionalism.
• Collaborate across departments to ensure seamless service delivery.
• Lead high-volume banquets and group events, including weddings and corporate functions.

Conocimientos

Leadership

Budgeting

Forecasting

Labor management

Communication

Educación

College degree in Hotel Management or Hospitality or Business Administration

Herramientas

Computer proficiency

Descripción del empleo

Saddlebrook Resort in Florida is seeking a Director of Food & Beverage to lead all F&B outlets and banquet operations. You will drive efficiency, uphold luxury service standards, and manage teams with a strong emphasis on guest satisfaction.

The role requires 3–5 years in a senior F&B leadership position, budgeting and capital planning expertise, and a college degree in Hospitality or related fields. Forbes-level experience preferred and alcohol service certification is needed.