F&B Operations & Guest Experience Manager

Gilley's; Park City (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Gilley’s in Park City, Kansas, is seeking a Food & Beverage Manager to lead all dining and beverage outlets. You will manage staff, oversee daily operations, protect budgets, ensure safety and regulatory compliance, and report on performance to the F&B Director.

You will handle inventories, ordering, training, cash handling, POS management, and guest relations while maintaining a spotless facility and delivering outstanding guest experiences across all shifts.

Qualifications

• Must be at least 18 years old and able to obtain a KRGC Gaming License.
• Minimum 1 year of supervisory experience in F&B.
• Proficient with MS Office and restaurant software.
• Strong communication and leadership abilities.

Responsibilities

• Lead F&B teams across all outlets to deliver high standards of service.
• Manage food and beverage operations within budget and quality targets.
• Oversee scheduling, training, and personnel matters including hiring and terminations.
• Monitor compliance with safety, sanitation, and gaming regulations.
• Own cash handling, POS procedures, and daily financial reconciliation.
• Provide guest relations and resolve escalated issues to protect guest satisfaction.

Skills

Staff management

Budgeting

Guest relations

Customer service

Scheduling

Compliance

Team leadership

Tools

POS system

MS Office

Job description

Gilley’s in Park City, Kansas, is seeking a Food & Beverage Manager to lead all dining and beverage outlets. You will manage staff, oversee daily operations, protect budgets, ensure safety and regulatory compliance, and report on performance to the F&B Director.

You will handle inventories, ordering, training, cash handling, POS management, and guest relations while maintaining a spotless facility and delivering outstanding guest experiences across all shifts.