F&B Operations & Guest Experience Manager

Coury Hospitality; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Coury Hospitality is seeking a Food & Beverage Manager to oversee restaurant operations in a fast-paced environment. The role requires leadership to maximize guest satisfaction, ensure smooth service, and maintain adherence to established policies and standards.

The position reports to the Director of Food & Beverage and demands excellent communication, strong organizational skills, and the ability to adapt to staffing changes and evolving service procedures.

Qualifications

• Experience in food and beverage management or supervisory roles.
• Strong leadership and guest service orientation.
• Familiarity with menu items and dining room operations.

Responsibilities

• Manages all aspects of restaurant operations.
• Responds promptly to guest service issues and reports to the Director of F&B.
• Conducts professional conduct and maintains a congenial dining room atmosphere.
• Knows menu and general guest information; communicates with guests and staff effectively.
• Ensures staff adhere to policies and standard operating procedures.

Skills

Guest service

Supervision

Communication

Team coordination

Sanitation knowledge

Menu knowledge

POS systems

Staff scheduling

Job description

Coury Hospitality is seeking a Food & Beverage Manager to oversee restaurant operations in a fast-paced environment. The role requires leadership to maximize guest satisfaction, ensure smooth service, and maintain adherence to established policies and standards.

The position reports to the Director of Food & Beverage and demands excellent communication, strong organizational skills, and the ability to adapt to staffing changes and evolving service procedures.