F&B Manager - In-Room Dining, TDR & Banquets

Catawba-Two-Kings-Casino; Kings Mountain (NC); On-site; USD 75,000 - 100,000; Full time

Job summary

Catawba-Two-Kings-Casino is seeking a Manager of In-Room Dining, Team Dining Room, and Banquets to lead three connected service areas for guests and employees across a 385-room hotel and a large workforce. You will coordinate with the Production Kitchen, implement IRD systems, and drive high standards in banquets and events.

You will supervise IRD attendants, TDR staff, and banquet servers, manage budgets, and ensure food safety compliance while delivering exceptional guest experiences in a

Qualifications

• Minimum 4 years of hospitality management experience with exposure to hotel in-room dining, employee dining, or banquet operations.
• Experience with hotel property management systems and room service platforms (Hoteza, HotSOS, or equivalent) preferred.
• Catering or event management background a strong asset.
• Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must adhere to all casino employment and background check requirements.

Responsibilities

• Oversee in-room dining operations coordinating with the Production Kitchen on service timing and guest communication.
• Manage 24/7 employee dining for up to 2,500 team members across 300 seats and ensure meal program execution.
• Lead banquet and events support including equipment staging, mobile bar setup, and BEO execution.
• Coordinate with culinary leadership on menu programming and food quality standards.
• Manage Agilysys Catering & Sales system for event coordination and logistics.
• Recruit, hire, train, and develop IRD attendants, coordinators, TDR staff, and banquet servers.
• Monitor labor, COGS, and supply costs; submit financial recaps to F&B leadership.

Skills

Hospitality management

Team leadership

Operations planning

Budgeting & cost control

Guest service excellence

Tools

Hoteza

HotSOS

Agilysys Catering & Sales

Job description

Position SummaryThe Manager of In-Room Dining, Team Dining Room, and Banquets oversees three distinct but operationally connected service areas: hotel in-room dining for a 385-room hotel, employee dining for a workforce of up to 2,500 team members operating 24/7, and mobile banquet and event support across the property. This role requires a versatile operations leader capable of shifting between luxury hotel service, high-volume employee-focused dining, and complex event coordination within the same operational day.The Production Kitchen serves as the home base for in-room dining staff and supports restaurants, Grab & Go, and banquets. The Manager works in close partnership with the Property Executive Chef on production scheduling, culinary standards, and BOH coordination across these areas.Key Responsibilities & DutiesIn-Room Dining (IRD)Manage daily IRD operations coordinating with the Production Kitchen on service timing, order accuracy, and 24/7 delivery execution.Oversee room service coordinators and attendants; build scheduling models aligned to hotel occupancy and service demand.Implement and maintain Hoteza and HotSOS systems for IRD ordering, dispatch, and guest communication; train all team members on system usage.Team Dining Room (TDR / EDR)Manage TDR/EDR operations for up to 2,500 employees across 300 seats operating 24/7; ensure hot-line readiness, cleanliness, and employee meal program execution.Coordinate with the Property Executive Chef and culinary leadership on EDR menu programming, hot-line replenishment, and food quality standards.Banquets & EventsLead property-wide banquet and event support including equipment staging, mobile bar setup, linen and smallwares management, and venue-specific execution for pop-up events and the 24th Floor Lounge.Manage the Agilysys Catering & Sales system for event coordination, equipment tracking, and Banquet Event Order (BEO) execution.Plan and coordinate mobile equipment logistics, elevator access, and setup timelines for events across the property.Team, Financial & ComplianceRecruit, hire, train, schedule, and develop IRD attendants, coordinators, TDR team members, and banquet and event servers.Manage labor, COGS, and supply costs across all three areas; submit regular financial recaps to the Director of F&B.Maintain all food safety, sanitation, and alcohol compliance standards across all areas of responsibility.Handle guest feedback from in-room dining guests and banquet event clients; manage service recovery as needed.Perform other duties as assigned.Qualifications & SkillsMinimum 4 years of hospitality management experience with exposure to hotel in-room dining, employee dining, or banquet and catering operations strongly preferred.Experience with hotel property management systems and room service platforms (Hoteza, HotSOS, or equivalent) preferred.Catering or event management background a strong asset.Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position.Must be able to obtain and maintain a valid Catawba Gaming License.Must adhere to all Catawba Gaming Commission regulations, company policies, and procedures.Must have the ability to work flexible schedules including nights, weekends, and holidays.Must be at least twenty-one (21) years of age.Physical & Work Environment RequirementsAbility to stand and walk for extended periods; frequent movement between multiple areas of the property.Ability to lift up to 50 lbs; frequent transport of banquet equipment and supplies.Work in varied environments including kitchen production areas, hotel corridors, and event spaces.May occasionally be exposed to secondhand cigarette smoke.Must meet all casino employment and background check requirements.