F&B Manager - In-Room Dining, TDR & Banquets (65795)

Catawba Two Kings Casino; Kings Mountain (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Catawba Two Kings Casino in Kings Mountain, NC seeks a dynamic Manager of In-Room Dining, Team Dining Room, and Banquets to lead three interconnected service areas: in-room dining for a 385-room property, employee dining for up to 2,500 team members around the clock, and mobile banquet support across the venue.

You will partner with the Property Executive Chef on production, set service standards, manage systems like Hoteza and HotSOS, recruit and develop staff, control labor and costs, and

Qualifications

• Minimum 4 years of hospitality management experience with exposure to hotel in-room dining, employee dining, or banquet operations strongly preferred.
• Experience with hotel property management systems and room service platforms (Hoteza, HotSOS, or equivalent) preferred.
• Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position.
• Must be able to obtain and maintain a valid Catawba Gaming License.

Responsibilities

• Manage daily IRD operations coordinating with the Production Kitchen on service timing, order accuracy, and 24/7 delivery execution.
• Oversee room service coordinators and attendants; build scheduling models aligned to hotel occupancy and service demand.
• Lead Banquets & Events coordination including equipment staging, mobile setup, and BEO execution.
• Recruit, hire, train, schedule, and develop IRD attendants, coordinators, TDR team members, and banquet servers.

Skills

Hospitality management

Operations leadership

Event coordination

Staff training & development

Food safety & ServSafe

PMS systems knowledge

Tools

Hoteza

HotSOS

Agilysys Catering & Sales

Job description

Job Details: Job Location: Catawba Two Kings Casino - Kings Mountain, NC 28086, Position Type: Full Time, Position Summary

The Manager of In-Room Dining, Team Dining Room, and Banquets oversees three distinct but operationally connected service areas: hotel in-room dining for a 385-room hotel, employee dining for a workforce of up to 2,500 team members operating 24/7, and mobile banquet and event support across the property. This role requires a versatile operations leader capable of shifting between luxury hotel service, high-volume employee-focused dining, and complex event coordination within the same operational day.

The Production Kitchen serves as the home base for in-room dining staff and supports restaurants, Grab & Go, and banquets. The Manager works in close partnership with the Property Executive Chef on production scheduling, culinary standards, and BOH coordination across these areas.

Key Responsibilities & Duties

In-Room Dining (IRD)

• Manage daily IRD operations coordinating with the Production Kitchen on service timing, order accuracy, and 24/7 delivery execution.
• Oversee room service coordinators and attendants; build scheduling models aligned to hotel occupancy and service demand.
• Implement and maintain Hoteza and HotSOS systems for IRD ordering, dispatch, and guest communication; train all team members on system usage.

Team Dining Room (TDR / EDR)

• Manage TDR/EDR operations for up to 2,500 employees across 300 seats operating 24/7; ensure hot-line readiness, cleanliness, and employee meal program execution.
• Coordinate with the Property Executive Chef and culinary leadership on EDR menu programming, hot-line replenishment, and food quality standards.

Banquets & Events

• Lead property-wide banquet and event support including equipment staging, mobile bar setup, linen and smallwares management, and venue-specific execution for pop-up events and the 24th Floor Lounge.
• Manage the Agilysys Catering & Sales system for event coordination, equipment tracking, and Banquet Event Order (BEO) execution.
• Plan and coordinate mobile equipment logistics, elevator access, and setup timelines for events across the property.

Team, Financial & Compliance

• Recruit, hire, train, schedule, and develop IRD attendants, coordinators, TDR team members, and banquet and event servers.
• Manage labor, COGS, and supply costs across all three areas; submit regular financial recaps to the Director of F&B.
• Maintain all food safety, sanitation, and alcohol compliance standards across all areas of responsibility.
• Handle guest feedback from in-room dining guests and banquet event clients; manage service recovery as needed.
• Perform other duties as assigned.

Qualifications: Qualifications & Skills

• Minimum 4 years of hospitality management experience with exposure to hotel in-room dining, employee dining, or banquet and catering operations strongly preferred.
• Experience with hotel property management systems and room service platforms (Hoteza, HotSOS, or equivalent) preferred.
• Catering or event management background a strong asset.
• Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must adhere to all Catawba Gaming Commission regulations, company policies, and procedures.
• Must have the ability to work flexible schedules including nights, weekends, and holidays.
• Must be at least twenty-one (21) years of age.

Physical & Work Environment Requirements

• Ability to stand and walk for extended periods; frequent movement between multiple areas of the property.
• Ability to lift up to 50 lbs; frequent transport of banquet equipment and supplies.
• Work in varied environments including kitchen production areas, hotel corridors, and event spaces.
• May occasionally be exposed to secondhand cigarette smoke.
• Must meet all casino employment and background check requirements.