Restaurant General Manager - Cafe

Catawba-Two-Kings-Casino; Kings Mountain (NC); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Catawba Two Kings Casino is seeking a General Manager for the Café, its largest full-service restaurant, focused on a brunch-centric daytime operation with potential 24-hour service. The GM will partner with Culinary and Property Executives, overseeing front-of-house service and guest experience at a busy casino resort.

Responsibilities include staffing, scheduling, training, and managing FOH standards, while ensuring compliance with safety and licensing requirements.

Qualifikationen

• Minimum 4 years of full-service restaurant management in high-volume settings.
• ServSafe Food Handler and ServSafe Alcohol certification required.
• Ability to obtain Catawba Gaming License and comply with regulations.

Aufgaben

• Lead all FOH operations across operating hours (6am–3pm; possibly 24/7).
• Recruit, hire, train, schedule, coach, and develop FOH staff.
• Manage labor scheduling to balance brunch and casino demand.
• Oversee table turn, guest wait, reservations, and POS operations.
• Ensure food safety, sanitation, and guest experience standards.

Kenntnisse

FOH management

High-volume service

Overnight/24h ops

Staff coaching

Labor scheduling

Food safety compliance

Ausbildung

Bachelor’s degree in Hospitality Management

Tools

InfoGenesis POS

ServSafe

Jobbeschreibung

Position SummaryThe General Manager of the Café directs and oversees all front-of-house aspects of Catawba Two Kings Casino's largest full-service restaurant — a casual concept envisioned as the premier brunch destination in the Carolinas, with a large and diverse menu and an all-day or potentially 24-hour operating model. The Café GM works in close partnership with the Executive Chef and Property Executive Chef, who maintain direct authority over all back-of-house culinary operations. The GM holds indirect oversight of the BOH environment as it relates to service timing, product quality, and the overall guest experience.The Café features 263 seats and serves as a primary dining anchor for hotel guests, casino visitors, and the surrounding community. This role demands a high-volume, people-driven leader who can build a team capable of executing brunch-focused daytime service alongside late-night casino-resort demand.Key Responsibilities & DutiesFront-of-House OperationsLead all FOH operations across daily operating hours (minimum 6am–3pm; potential 24/7 with overnight dining room 11pm–6am pending final operating model).Recruit, hire, train, schedule, coach, and develop all Café FOH staff including hosts, servers, server assistants, food runners, bussers, bartenders, and cashiers.Manage labor scheduling across multiple shifts balancing AM brunch volume, PM dining demand, and overnight coverage if applicable.Oversee table turn efficiency, guest wait management, and reservation or waitlist coordination.Maintain service standards consistent with casual dining with a strong emphasis on speed, accuracy, and an exceptional guest experience.Conduct daily pre-shift meetings across all operating shifts; ensure team readiness, menu knowledge, and cleanliness standards.Oversee Agilysys InfoGenesis POS operations, cash controls, and nightly close-out audits.BOH PartnershipMaintain indirect oversight of BOH operations as they relate to guest experience, service pacing, and product quality.Communicate concerns promptly to the Executive Chef and Property Executive Chef.If the overnight model is selected, build and maintain a dedicated overnight team and operating cadence.Financial & AdministrativeManage all FOH COGS, labor, and controllable expenses; submit weekly and monthly financial recaps to the Director of F&B.Ensure all food safety, sanitation, and alcohol compliance standards are maintained including Dram Shop Act requirements.Lead guest service recovery and escalation management.Submit maintenance requests and maintain facility standards throughout all operating hours.Perform other duties as assigned.Qualifications & SkillsMinimum 4 years of full-service restaurant management with experience in high-volume casual or brunch-focused concepts required.Experience with multi-shift operations including overnight or 24-hour restaurant environments preferred.Bachelor's degree in Hospitality Management or related field preferred; equivalent experience accepted.Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position.Must be able to obtain and maintain a valid Catawba Gaming License.Must adhere to all Catawba Gaming Commission regulations, company policies, and procedures.Must have the ability to work flexible schedules including nights, weekends, and holidays.Must be at least twenty-one (21) years of age.Physical & Work Environment RequirementsAbility to stand and walk for extended periods during service.Ability to lift up to 50 lbs.Work in a fast-paced restaurant and casino environment; flexibility to cover AM, PM, and overnight operations.May occasionally be exposed to secondhand cigarette smoke.Must meet all casino employment and background check requirements.