Food & Beverage Assistant Manager

Catawba Two Kings Casino; Kings Mountain (NC); On-site; USD 55,000 - 90,000; Full time

Job summary

Catawba Two Kings Casino is seeking an F&B Assistant Manager to coordinate and direct all aspects of F&B operations, ensuring profitability and high-quality service across all outlets. The role leads training, scheduling, and loss prevention while maintaining compliance with casino standards and regulations.

You will supervise a team, manage guest feedback, assist with menu planning and inventory, and contribute to budgeted productivity and revenue goals in a fast-paced casino environment.

Qualifications

• 3+ years of experience in casino/hotel or related field (or 4-year degree plus experience).
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Knowledge of F&B preparation techniques, health regulations, liquor laws.
• Excellent written and verbal communication with all levels of staff and guests.

Responsibilities

• Oversee daily operation of all F&B outlets (bars, restaurant, room service).
• Supervise outlet personnel and ensure courteous guest service.
• Coordinate training and SOPs; monitor payroll, revenue, and schedules.
• Ensure compliance with local liquor laws and health regulations.

Skills

Leadership

Multitasking

Staff training

Communication

Education

4-year college degree

Job description

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: [e-mail] Summary:The F&B Assistant Manager is responsible for coordinating, supervising, and directing all aspects of one F&B operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Ensure proper training and supervision of all personnel at the direction of F&B Manager, to deliver prompt, courteous service in a manner that complies with Two Kings Casino Food and Beverage standards and Company policies and procedures in all areas of operations related to guest service experience for all Outlets (includes full Casino Service Bars, Lobby Bar, Snack Bar, Restaurant, and EDR).Responsibilities:Employees must be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Oversee all aspects of the daily operation of the outlet.Supervise outlet personnel.Handle guest comments and complaints and ensure guest satisfaction.Work with F&B Supervisors and Leads and keep them informed of issues as they arise.Keep immediate Manager fully informed of all problems or matters requiring his/her attention.Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.Prepare and submit required reports in a timely manner.Ensure preparation of required reports, including (but not limited to) payroll, revenue, and employee Schedules.Assist with Attendance, check staff punctuality and document call off and tardiness.Monitor quality of service in F&B outlet.Assist in menu planning, preparation, and presentation.Check bar controls shot glass use, red lining, bottles totally empty.Ensure compliance with all local liquor laws, and health and sanitation regulations.Knowledge and practice of NC’s Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.Monitor and control productivity of all Outlets (including Restaurant, Room Service, Bar, Mini Bar). Proper scheduling according to business demands, etc.Ensure compliance with SOPs in all F&B outlets.Ensure the training of employees on SOP’s and technical job tasks.Ensure compliance with requisition procedures.Assist in completing inventory process and ordering necessary items, spot check pars levels.Order daily supplies.Assist with deliveries, placing truck orders, checking in trucks.Be visible on the floor and assist staff as needed during peak period.Conduct staff performance reviews in accordance with Two Kings Casino standards.Understand, implement, and monitor Company promotions in outlets (if applicable), including food venues.Be involved in and/or conduct departmental training.Assist with interviewing candidates for F&B positions and following standards for hiring approvals.Ensure that pre-shift meeting is conducted with F&B team members daily for all shifts.Bring innovation and creative ideas and be able to plan-ahead.Maintain cleanliness and health code standards.Prepare maintenance requests and follow-up.Individuals must be able to work in fast-paced environments and multitask.Proven effective leader and ability to delegate.Able to train, develop and lead a team to success.Computer literate and detail orientated a must, basic mathematical skills and be able to create and understand financial reports.Ensure overall guest satisfaction.Must possess excellent written and verbal communication skills as well as organizational skills.Perform other duties as assignedQualifications:At least 3 years of experience in a casino/hotel or a related field; or a 4-year college degree prefer and/or at least 1 year of managerial experience; or a 2-year college degree and 2 or more years of related experience.Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Maintain high standards of personal appearance and grooming, including wearing nametags.Must adhere to all Catawba Gaming Commission regulations and guidelines.Must have the ability to work flexible schedules, including nights, weekends, and holidays.Must be able to maintain confidentiality of information.Must be able to obtain and maintain a valid Catawba Gaming License.Must be at least twenty-one (21) years of age.Knowledge, Skills & Abilities:Strong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated.Must have the ability to read and comprehend simple instructions, short correspondence, and memos.Must have the ability to write in a clear and professional manner.Must have the ability to apply common sense understanding to carry out detailed written or oral instructions.Must have the ability to deal with problems in a calm and professional manner.Must operate effectively in a deadline-oriented and multi-task environment.Excellent problem-solving skills.Ability to follow verbal and written instructions.Ability to communicate both verbally and in writing.Ability to work an alternate schedule as needed.Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).Physical RequirementsWhile performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)