F&B Cocktail Server

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Pennsylvania is seeking a service team member to take orders and serve drinks in a fast-paced environment. Candidates must be at least 18 years old, possess a high school diploma, and demonstrate excellent customer service skills. This role involves various responsibilities such as maintaining cleanliness and ensuring guest satisfaction. The position offers opportunities for career growth and is part of a collaborative and exciting workplace.

Qualifications

• Minimum of 18 years of age.
• Ability to read, write legibly, understand, and speak English.
• Physically mobile and able to lift and carry 20 lbs.
• Ability to count money and make change accurately.
• Able to work required schedule including nights, weekends, holidays, overtime.
• Professional appearance as prescribed by policy.
• Able to read, write, and understand English.

Responsibilities

• Takes orders and serves drinks to customers.
• Cleans and maintains station; follows Health and Safety Rules.
• Performs public relations for the company and answers guest questions.
• Must become trained and certified in TiPS.
• Knows hours and menu items; informs guests about products and prices.
• Performs side work; makes coffee, stocks, and cleans work area.
• Verifies guest is of legal drinking age when unsure.
• May perform additional duties as needed for efficiency and guest service.

Skills

Excellent customer service/communication skills

Ability to count money and change correctly

Knowledge of tray service and cocktail ingredients

Multitasking

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Takes orders and serves drinks to customers. includes icing glasses, finishing setups, and garnishing as necessary. Ensures hot beverages are hot when served and frozen beverages are frozen.
• Collects proper money for these beverages.
• Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc. Must constantly pre-bus station. Follows Health and Safety Rules.
• Must become trained and certified in TiPS.
• Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked.
• Knows all drink prices.
• Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions.
• Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc.
• Verifies guest is of legal drinking age when unsure.
• Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

Requirements

• Must be a minimum of 18 years of age.
• High School Diploma or equivalent. - Ability to read, write legibly, understand, and speak English.
• Excellent customer service/communication skills.
• Ability to count money and change correctly.
• Knows or is able to learn tray service and cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
• Able to work at a fast pace in often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.