Cocktail Server (FT)

ViziRecruiter,LLC.; Lawrenceburg (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

PENN Entertainment in Kentucky's Lawrenceburg is seeking a friendly Beverage Server to join our fast-paced casino operation. You will provide prompt, courteous service, handle transactions, and help maintain a welcoming guest experience.

The role requires 21+, cash handling and strong English communication; previous beverage experience preferred; confidentiality and professionalism are essential; schedule may include nights, weekends, holidays, and overtime.

Qualifications

• Must be 21 years of age or older.
• Previous beverage experience preferred; one year in a fast-paced environment recommended.
• Cash handling experience required.
• Excellent customer service and interpersonal skills required.
• Fluent and literate in English; strong written and verbal communication.
• Maintain confidentiality and professionalism at all times.
• Ability to carry and serve beverages and work at a fast pace in a busy setting.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides prompt, courteous beverage service to casino guests.
• Maintains accountability for cash receipts, charges, tokens, and related duties.
• Keeps informed of promotions, events, and services.
• Maintains financial controls and responsibilities.
• Interacts with guests and coworkers in a helpful, professional manner.
• Resolves service issues per guidelines.
• Breaks bartenders when needed and knows drink prices.
• Completes end-of-shift checkout and paperwork as required.
• Verifies guest age when unsure.
• Communicates positively with patrons using training principles.
• Performs duties safely and reports hazards.
• Maintains confidentiality in all company matters.

Skills

Customer service

Communication skills

English literacy

Team collaboration

Confidentiality

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides prompt, courteous beverage refreshment service to casino guests.
• Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
• Keeps informed of continually changing promotional beverages, events, and services.
• Maintains integrity of all financial controls and responsibilities.
• interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.
• Resolves service issues according to established guidelines.
• Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.
• Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen.
• Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations.
• Breaks bartenders when necessary. - Knows all drink prices.
• Completes end of shift checkout and paperwork according to preset standards.
• Verifies guest is of legal drinking age when unsure.
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• Must be 21 years of age - High School Diploma or equivalent preferred.
• Previous Beverage experience required; one (1) year of cocktail server experience in a fast-paced environment preferred.
• Cash handling experience required.
• Must have excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.