Beverage Server - Casino Bar

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Indiana seeks a dedicated customer service representative. This role involves providing personalized beverage service to casino guests while ensuring a high standard of professional appearance and customer satisfaction. Candidates must be at least 21, possess a high school diploma, and have excellent communication skills. The position requires physical mobility and the ability to work in a fast-paced, often crowded environment. Join us in creating memorable experiences for our guests.

Qualifications

• Must have valid alcohol serving permits.
• Must be 21 years of age.
• Must be physically mobile with reasonable accommodations.
• Count money and change correctly.
• Know or is able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be physically mobile with reasonable accommodation.
• Must be able to respond to visual and oral cues.
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance.

Responsibilities

• Provides personalized service to guests.
• Resolves service problems according to guidelines.
• Promotes casino events and programs.
• Promotes casino events and programs.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to procedure.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Maintains clean and stocked workstation.

Skills

Excellent customer service skills

Effective communication

Ability to handle money and change

Ability to learn cocktail ingredients

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Handles money according to procedure
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains clean and stocked workstation

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Obtain and maintain valid alcohol serving permits
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Know or is able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces