Server - Cocktail - Full Time

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonuses

Paid time off

Job summary

A hospitality company is seeking individuals for a fast-paced customer service role. As a service ambassador, you will provide guests with friendly beverage service, listen to their needs, and ensure their enjoyment. Requirements include being at least 21 years old, having a high school diploma, and possessing excellent communication skills. This role involves lifting trays, working in a noisy environment, and requires flexibility with schedules which include nights and weekends.

Qualifications

• Must be at least 21 years of age.
• Read, write legibly, understand and speak English.
• Available to work required schedule including nights, weekends, holidays.
• Able to lift and carry 20 lbs. for extended periods.
• Count money and change correctly.
• Must successfully complete ServSafe Alcohol training certification course.
• Able to lift up to 25 lbs. and stand for extended periods.

Responsibilities

• Provides personalized service and uses guest names.
• Resolves service problems according to guidelines.
• Serves as an ambassador of goodwill at events.
• Monitors guest alcohol consumption and intervenes as needed.
• Handles money according to procedure.
• Takes drink orders, communicates with bartender, assists in drink prep and presentation.
• Handles money according to procedure.
• Works well with teammates across beverage and slots teams.
• Maintains clean and stocked workstation.

Skills

Customer service

Excellent communication

Money handling

Tray service

Teamwork

Education

High school diploma or equivalent

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Handles money according to procedure
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Maintains clean and stocked workstation

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Know or is able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Must successfully complete ServSafe Alcohol training certification course.