F&B COCKTAIL SERVER-HH

ViziRecruiter,LLC.; Alton (IL); On-site; USD 16,531 - 22,041; Full time

Job summary

PENN Entertainment is seeking a beverage server at our Illinois location. The role requires serving drinks, handling payments, and maintaining a clean work station while following health and safety standards. You will interact with guests, memorize menus, and upsell products when appropriate.

Candidates must be at least 18, possess a high school diploma or equivalent, and have strong customer service and communication skills. Availability for nights, weekends, holidays, and overtime is required.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to count money and make change.
• Willingness to work nights, weekends, holidays and overtime as needed.
• Professional appearance standards per company policy.

Responsibilities

• Takes orders and serves drinks to customers. Ensures beverages are prepared and presented correctly.
• Collects proper money for beverages and handles transactions.
• Cleans and maintains the station, pre-bussing, and adhering to health and safety rules.
• Memorizes drink prices and menu items; assists guests with product information.
• Performs side work and maintains a clean service area.
• Verifies guest age compliance with legal drinking age.

Skills

Customer service

Communication skills

Money handling

English proficiency

Education

High School Diploma

Tools

TiPS certification

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Takes orders and serves drinks to customers. includes icing glasses, finishing setups, and garnishing as necessary. Ensures hot beverages are hot when served and frozen beverages are frozen.
• Collects proper money for these beverages.
• Cleans and maintains station: removes trash, removes empty cups or bottles, pushes in chairs, etc. Must constantly pre-bus station. Follows Health and Safety Rules.
• Must become trained and certified in TiPS.
• Knows hours of all Food and Beverage outlets and memorizes their food items to have ability to inform guests when asked.
• Knows all drink prices.
• Does public relations for the company: sells the casino and landing (i.e., knows their respective products and up sells), and answers guest questions.
• Performs side work; makes coffee, stocks and cleans waitress station, cleans work area, etc.
• Verifies guest is of legal drinking age when unsure.
• Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

Requirements

• Must be a minimum of 18 years of age.
• High School Diploma or equivalent. - Ability to read, write legibly, understand, and speak English.
• Excellent customer service/communication skills.
• Ability to count money and change correctly.
• Knows or is able to learn tray service and cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
• Able to work at a fast pace in often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.