EZGO Manager, Field Service & Branch Operations

Cessna Aircraft Company; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Textron Specialized Vehicles Inc. in Dallas, TX, seeks an EZGO Manager, Field Service & Branch Operations, to lead inventory control, deliveries, and fleet services.

The role requires a Bachelor’s in SCM or related field and 5+ years of relevant experience, with ERP/CRM experience (SAP, Salesforce) preferred.

You will build teams, drive safety culture, and partner with logistics to ensure strong customer satisfaction.

Qualifications

• Bachelor’s Degree in Supply Chain Management or related field required.
• 5+ years of relevant experience required.
• ERP/CRM software experience preferred (SAP, Salesforce).

Responsibilities

• Manage branch inventory of cars and parts and reconcile with finance.
• Coordinate with Logistics to ensure on-time deliveries and proper invoicing docs.
• Oversee customer relations and resolve complaints promptly.
• Direct field service employees and assign daily workload.
• Foster talent development and onboarding of new hires.

Skills

Inventory management

Branch operations

Customer service

Team leadership

Field service coordination

Education

Bachelor's in SCM

Tools

SAP

Salesforce

Job description

Job Description - EZGO Manager, Field Service & Branch Operations (345207)

Job Number:

345207

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets
products under several different brands. Its vehicles are found in environments ranging from golf courses to
factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

• Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance, including tournament fleet maintenance; sales short term leases, used cars and new cars.
• In coordination with the Logistics department, ensure on-time and complete deliveries of all cars with strong communication activity to internal and external customers, while providing appropriate documentation for invoicing cost of goods sold.
• Oversee positive customer relations by determining customer service needs and resolve all customer complaints in a timely manner.
• Build strong teams to maintain all operational and administrative functions of the branch.
• Direct the preparation and staging of all shipments to ensure quality product is produced through efficient and productive operations, report out efficiency metrics, fleet revenue for rentals and freight, weekly new and used car inventory.
• Establish and maintain standards to achieve world class facilities and operations, including strong safety cultures where 5S actions are conducted daily and safety reviews happen weekly.
• Direct field service employees, establish daily workload for team including deliveries, vehicle setup, final fleet inspections, and work assignments.
• Provide the branch operations facility with defective or warranty procedures or parts as necessary to ensure the upmost quality coming from the plant to the customer.
• Facilitate and assist with field service, branch and sales staff on service-related questions during customer proposals, deliveries, visits, or meetings.
• Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.
• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.
  
• Education: Bachelor’s Degree in Supply Chain Management or related field required
• Years of Experience: 5 or more years of relevant experience required
• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred
• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.