Eyewear Sales & Patient Care Specialist - Full-Time

Shopko; West Bend (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

On the Job Training & Certification

Competitive Wages & Incentives

401K with Match

Vacation Pay/Personal Day

Sick Pay

Employee Assistance Program

Job summary

Shopko Optical in West Bend, WI is looking for a dedicated Optical Sales Associate to join our team. You will assist customers with eyewear selection, frames fitting and lens options, while supporting the lab workflow and completing pre-screening tasks for patient exams.

On-the-job training is provided and prior optical dispensing experience is welcome but not required. This role requires strong customer service skills and the ability to handle multiple interactions with patients throughout the

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High School Diploma or equivalent

State license (if required)

Shopko OCE Certification requirements

Tools

Cash register

Optical equipment

Phone handling

Job description

Shopko Optical in West Bend, WI is looking for a dedicated Optical Sales Associate to join our team. You will assist customers with eyewear selection, frames fitting and lens options, while supporting the lab workflow and completing pre-screening tasks for patient exams.

On-the-job training is provided and prior optical dispensing experience is welcome but not required. This role requires strong customer service skills and the ability to handle multiple interactions with patients throughout the