Full-Time Optical Sales Associate — Training & Benefits

ADP, Inc.; West Bend (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation pay/personal day

Sick pay

Employee assistance program

On-the-job training & certification

Job summary

Shopko Optical in West Bend, WI is hiring a Full-time Optical Sales Associate to join our team. You will excel in customer and patient service, guiding eyewear selection and processing orders with accuracy.

On-the-job training and potential certification help you advance in a patient-centered setting. Responsibilities include lens and frame recommendations, handling prescriptions, and assisting the Optometrist with case histories.

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Assist patients in selecting frames according to style and color, coordinating with facial measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist Optometrist with case histories and screenings.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts and prepare work orders for Optical Lab.
• Process medical billing information and merchandise frame inventory.

Skills

Customer service

Eyewear knowledge

Frame selection

Prescription analysis

Phone handling

Education

High School Diploma or equivalent

Job description

Shopko Optical in West Bend, WI is hiring a Full-time Optical Sales Associate to join our team. You will excel in customer and patient service, guiding eyewear selection and processing orders with accuracy.

On-the-job training and potential certification help you advance in a patient-centered setting. Responsibilities include lens and frame recommendations, handling prescriptions, and assisting the Optometrist with case histories.