Eyewear Sales & Patient Care Specialist

ADP, Inc.; Marinette (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Vacation pay

Volunteer pay

Holiday pay

Personal day

Sick pay

Employee Assistance Program

On the Job Training

Certification

Job summary

Shopko Optical Marinette is seeking a Full-time Optical Sales Associate to join our team in Marinette, WI. The role involves assisting patients with eyewear selection, orders and dispensing while maintaining patient care standards.

On-the-job training is provided with no experience required, and you will support the optical lab, billing, and merchandising processes to ensure smooth operations and customer satisfaction.

Qualifications

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory
• Able to travel independently to support Company objectives and personal development

Skills

Customer service

Communication

Multitasking

Office/optical dispensing experience

Education

High School Diploma or equivalent

Tools

Optical equipment

Cash register

Job description

Shopko Optical Marinette is seeking a Full-time Optical Sales Associate to join our team in Marinette, WI. The role involves assisting patients with eyewear selection, orders and dispensing while maintaining patient care standards.

On-the-job training is provided with no experience required, and you will support the optical lab, billing, and merchandising processes to ensure smooth operations and customer satisfaction.