Eyewear Luxury Retail Sales Specialist

LensCrafters; Mission Viejo (CA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Retail Sales Associate in Mission Viejo, CA to deliver exceptional customer service and drive sales across eyewear products. You will develop in-depth product knowledge, build client relationships, and provide personalized recommendations to meet individual needs.

You will stay current with industry trends, participate in training, and maintain an engaging store environment while supporting omnichannel experiences.

Qualifications

• High school diploma or equivalent.
• 2+ years of retail sales experience, preferably eyewear/luxury.
• Excellent communication and interpersonal skills.
• Must be punctual and reliable; able to work evenings, weekends, holidays.
• Strong organizational skills and attention to detail.
• Proven track record of achieving sales targets.
• Team player; adaptable and receptive to feedback.
• Strong problem-solving and analytical thinking; handle workload pressure.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Skills

Customer service

Sales targets

Communication

Time management

Team player

Problem solving

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Retail Sales Associate in Mission Viejo, CA to deliver exceptional customer service and drive sales across eyewear products. You will develop in-depth product knowledge, build client relationships, and provide personalized recommendations to meet individual needs.

You will stay current with industry trends, participate in training, and maintain an engaging store environment while supporting omnichannel experiences.