Eyewear Experience Specialist

Now Optics; Stafford (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Stanton Optical, a Stanton Optical Brand and part of Now Optics, seeks a Doctor's Technician to deliver outstanding customer service and drive sales while bridging retail and clinical services. You will greet patients, gather information, perform basic eye tests, and support both teams to meet patient expectations.

Ideal candidates bring 2+ years of customer service experience, strong communication, and a collaborative, flexible approach in a fast-paced retail environment.

Qualifications

• Associates degree or advanced certification beyond a high school diploma or current enrollment in a comparable program.

Responsibilities

• Greet patients and customers on entry, identify needs to ensure a memorable experience and promote available products and services.
• Foster a strong partnership between retail and professional services teams.
• Schedule and confirm appointments; enter patient history and information; perform pre-tests and various eye tests as listed.
• Assist management with patient complaint resolution and update on status of all jobs.

Skills

Active listening

Effective communication

Empathy

Problem solving

Team collaboration

Multitasking

Education

Associate's degree or higher

Job description

Stanton Optical, a Stanton Optical Brand and part of Now Optics, seeks a Doctor's Technician to deliver outstanding customer service and drive sales while bridging retail and clinical services. You will greet patients, gather information, perform basic eye tests, and support both teams to meet patient expectations.

Ideal candidates bring 2+ years of customer service experience, strong communication, and a collaborative, flexible approach in a fast-paced retail environment.