Eye & Tissue Donation Advocate

Mid-America Transplant; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

Long-term disability

Annual incentive

Tuition reimbursement

Job summary

Mid-America Transplant is seeking a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, and internal customers. The role centers on phone outreach, guiding families through the donation process, and complying with regulatory requirements.

The DC will collect information, pre-screen donor calls, and serve as liaison for funeral homes, hospital staff, and clinical partners, delivering compassionate service

Qualifications

• Two years of previous experience in sales or medical related field.
• Excellent telephone communication skills.
• Ability to express empathy and gain authorization for tissue donation in potentially emotional situations.
• Strong attention to detail, organizational skills, and ability to multitask.

Responsibilities

• Present families or designee that have recently lost a loved one with the opportunity of eye and tissue donation over the phone.
• Complete authorization or disclosure form with donor family or designee.
• Help guide the donor family or designee through the tissue donation process.
• Collect hospital and patient information and pre-screening criteria on all incoming donor calls.
• Serve as a point of contact for Funeral Homes regarding donation status.
• Follow best practices and provide exemplary customer service while communicating with coworkers and stakeholders including Hospital staff, Clinical partners, Medical Examiners, and others.

Skills

Empathy

Phone communication

Attention to detail

Organizational skills

Multitasking

Job description

Mid-America Transplant is seeking a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, and internal customers. The role centers on phone outreach, guiding families through the donation process, and complying with regulatory requirements.

The DC will collect information, pre-screen donor calls, and serve as liaison for funeral homes, hospital staff, and clinical partners, delivering compassionate service