Donation Coordinator

Mid-America Transplant; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

Long-term disability

Annual incentive

Tuition reimbursement

Job summary

Mid-America Transplant is seeking a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, and internal customers. The role centers on phone outreach, guiding families through the donation process, and complying with regulatory requirements.

The DC will collect information, pre-screen donor calls, and serve as liaison for funeral homes, hospital staff, and clinical partners, delivering compassionate service

Qualifications

• Two years of previous experience in sales or medical related field.
• Excellent telephone communication skills.
• Ability to express empathy and gain authorization for tissue donation in potentially emotional situations.
• Strong attention to detail, organizational skills, and ability to multitask.

Responsibilities

• Present families or designee that have recently lost a loved one with the opportunity of eye and tissue donation over the phone.
• Complete authorization or disclosure form with donor family or designee.
• Help guide the donor family or designee through the tissue donation process.
• Collect hospital and patient information and pre-screening criteria on all incoming donor calls.
• Serve as a point of contact for Funeral Homes regarding donation status.
• Follow best practices and provide exemplary customer service while communicating with coworkers and stakeholders including Hospital staff, Clinical partners, Medical Examiners, and others.

Skills

Empathy

Phone communication

Attention to detail

Organizational skills

Multitasking

Job description

A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It's the toughest job you'll ever love.

What We Do

Simply put, we help save lives - and we're proud to say we've been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we're the kind of people who give everything.

The Position

The Donation Coordinator (DC) is responsible for maximizing eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, internal customers, and other stakeholders. Primary responsibilities include approaching families over the phone regarding tissue donation while providing optimal customer service and complying with all regulatory requirements.

What You'll Do

• Present families or designee that have recently lost a loved one with the opportunity of eye and tissue donation over the phone
• Complete authorization or disclosure form with donor family or designee
• Help guide the donor family or designee through the tissue donation process
• Collect hospital and patient information and pre-screening criteria on all incoming donor calls
• Serve as a point of contact for Funeral Homes regarding donation status
• Follow best practices and provide exemplary customer service while communicating with coworkers and stakeholders including Hospital staff, Clinical partners, Medical Examiners, and others

Schedule

Three 12-hour night shifts Tuesday/ Wednesday/ Thursday 6pm-6am

Training schedule would be Monday- Friday regular business hours for 6-8 weeks

What You'll Bring

• Two years of previous experience in sales or medical related field
• Excellent telephone communication skills
• Ability to express empathy and gain authorization for tissue donation in potentially emotional situations
• Strong attention to detail, organizational skills, and ability to multitask

What We'll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan - offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance - four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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