Eye Care Patient Services & Scheduling Specialist

Surgery Partners, Inc.; Dallas (TX); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

Paid Time Off

401(k) with match

Job summary

Key Whitman Eye Center in Dallas, TX is seeking a Patient Service Representative to handle inbound and outbound calls, supporting efficient scheduling and maintaining a high standard of patient care in vision correction services.

You will gather patient information, verify details, assist with appointments, explain billing options and contribute to a positive, team-driven work environment.

Qualifications

• 2+ years of customer service in a fast-paced environment.
• Must be organized and a team player.
• Excellent oral and written communications skills.

Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, services, insurance coverage and payment methods.
• Gathers information to determine priority of care and proper treatment location.
• Recall patients who have been inactive for a defined interval.
• Work with supervisor to meet scheduling and patient satisfaction goals.
• Counsel patients on procedures and billing as needed.

Skills

Customer service

Communication skills

Team player

Self-motivated

Education

High School Diploma or GED

Job description

Key Whitman Eye Center in Dallas, TX is seeking a Patient Service Representative to handle inbound and outbound calls, supporting efficient scheduling and maintaining a high standard of patient care in vision correction services.

You will gather patient information, verify details, assist with appointments, explain billing options and contribute to a positive, team-driven work environment.