Eye Care Front Desk Specialist

SightMD; West Lawn (PA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Prescription Drug Coverage

Company Paid Term Life Insurance &Long

Supplemental Insurance Benefits

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

Job summary

SightMD in Pennsylvania is seeking a Front Desk Receptionist to ensure smooth patient flow, greet visitors, manage appointments, verify insurance and demographics, and support the medical team for an excellent patient experience.

The role requires a high school diploma, at least 1 year in a medical office or customer service, strong organizational and communication skills, and basic computer proficiency. Rotating schedule includes days, evenings, and weekends.

Qualifications

• High School diploma or equivalent required.
• One year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with attention to detail.
• Basic computer proficiency.

Responsibilities

• Greet patients upon arrival with a professional, courteous demeanor.
• Register new patients and verify billing, insurance, and demographic information.
• Inform patients of procedures, policies, and documentation requirements (HIPAA).
• Manage wait times and scheduling changes and respond to calls promptly.
• Schedule, reschedule, and confirm appointments; follow up on no-shows.
• Verify insurance eligibility and obtain referrals and necessary records.
• Assist with billing, coding and insurance documentation as needed.
• Open/close the clinic, collect payments, and maintain patient records accurately.

Skills

Customer service

Organizational skills

Time management

Multitasking

Problem solving

Basic computer proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic health records (EHR)

Job description

SightMD in Pennsylvania is seeking a Front Desk Receptionist to ensure smooth patient flow, greet visitors, manage appointments, verify insurance and demographics, and support the medical team for an excellent patient experience.

The role requires a high school diploma, at least 1 year in a medical office or customer service, strong organizational and communication skills, and basic computer proficiency. Rotating schedule includes days, evenings, and weekends.