Ophthalmic Front Desk Coordinator

Sight Growth Partners; Toms River (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Prescription Drug Coverage

Company Paid Term Life Insurance &

Long-Term Disability

Supplemental Insurance Benefits

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

Job summary

SightMD is seeking a Front Desk Receptionist to greet patients, manage appointments, verify demographic and insurance information, and maintain HIPAA-compliant records. You will support the medical team and ensure a smooth patient experience across multiple locations.

Ideal candidates have a high school diploma, at least one year in a medical office or customer service role, and strong organizational and communication skills. The role includes a rotating schedule with weekend shifts and benefits.

Qualifications

• High School diploma or equivalent required.
• One year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with attention to detail.
• Basic computer proficiency.

Responsibilities

• Greet patients upon arrival with a professional, courteous, and welcoming demeanor.
• Register new patients and verify billing, insurance, and demographic information at each visit.
• Inform patients of office procedures, policies, and documentation requirements while ensuring HIPAA compliance.
• Keep patients updated during their visit regarding wait times or scheduling changes.
• Answer incoming calls, route them appropriately, and maintain prompt, professional communication.
• Schedule, reschedule, and confirm appointments in accordance with physician availability.
• Follow up on no-shows and cancellations per policy and ensure proper appointment follow-up.
• Manage online scheduling platforms, address inquiries, and assist patients in using these tools.
• Verify insurance eligibility and obtain prior authorizations or necessary external reports.
• Ensure referrals and required documentation are on file before visits.
• Assist with billing, coding, and insurance documentation as needed.
• Open and close the clinic as needed, ensuring readiness and security.
• Accurately collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
• Maintain and manage patient records with high accuracy and confidentiality.
• Monitor and respond to emails, and utilize Google Drive to stay updated.
• Stay knowledgeable of monthly promotions and communicate them to patients.
• Educate patients on audiology services, promote related services/products, and adhere to policies.

Skills

Customer service

Organizational skills

Time management

Multitasking

Problem-solving

Basic computer skills

Education

High School diploma or equivalent

Tools

Google Drive

Job description

SightMD is seeking a Front Desk Receptionist to greet patients, manage appointments, verify demographic and insurance information, and maintain HIPAA-compliant records. You will support the medical team and ensure a smooth patient experience across multiple locations.

Ideal candidates have a high school diploma, at least one year in a medical office or customer service role, and strong organizational and communication skills. The role includes a rotating schedule with weekend shifts and benefits.