Eye Care Customer Service Specialist

ZEISS Group; Hebron Estates (KY); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS is seeking an entry level Customer Service Representative to serve Eye Care Professionals within the Zeiss network of labs. You will handle a very high volume of calls, take orders, and provide information on order progression across the network, acting as the customer’s brand ambassador with accountability for resolving issues through escalation when needed.

You will support multiple systems, document feedback, maintain timely follow-ups, and adhere to safety standards while delivering

Qualifications

• HSD / GED required.
• 3 – 5 Years proven customer service experience.
• Previous experience using a computer and familiarity with email and Microsoft Office Suite.
• Basic Keyboarding skills to include 10-key.

Responsibilities

• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.

Education

HSD / GED

Tools

Microsoft Office Suite

Job description

ZEISS is seeking an entry level Customer Service Representative to serve Eye Care Professionals within the Zeiss network of labs. You will handle a very high volume of calls, take orders, and provide information on order progression across the network, acting as the customer’s brand ambassador with accountability for resolving issues through escalation when needed.

You will support multiple systems, document feedback, maintain timely follow-ups, and adhere to safety standards while delivering