External Job Title Surveillance Investigator - Petersburg

Visitlive; Petersburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading casino in Virginia as a Surveillance Investigator, responsible for the real-time observation of casino operations to prevent loss and ensure safety. In this pivotal role, you will utilize your analytical skills and surveillance tools to detect irregularities while supervising a dedicated team. Enjoy competitive benefits, opportunities for growth, and a vibrant work environment within a 24/7 establishment.

Benefits

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentorship Programs

Tuition Reimbursement

Exclusive Discounts on Travel, Services, Goods and Entertainment

Qualifications

• Must be able to read/write in English.
• Experience with investigative and report writing is a plus.
• Ability to secure and maintain licensure as required.

Responsibilities

• Observe and investigate casino operations for irregular activities.
• Monitor activities to ensure adherence to gaming regulations.
• Supervise department team members and assist in training.

Skills

Knowledge of computers

CCTV equipment

Customer service skills

Analytical skills

Problem-solving skills

Education

Two-year associates or technical degree in a related field

Equivalent work experience in Security or Surveillance

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Surveillance Investigator has the responsibility for observation and investigation of Live! Casino in real time, previous events and potential actions and activities of guests, team members and others which may result in loss of assets inclusive of cash, tokens/chips, coupons and property. The Surveillance Investigator will also investigate and monitor actions to protect and limit if not eliminate company liability from lawsuits and litigation as well as Supervise Surveillance Team Members.

Responsibilities (Text Only)

Where You'll Make an Impact: - Observe and investigate casino operations for irregular activities such as cheating or theft by team members and guests, using audio and video equipment. - Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures. - Operate monitor room equipment. - Report all violations and suspicious behaviors to supervisors, verbally and/or in writing. - Complete proper reports and documentation as needed. - Develop and implement surveillance department effective investigative policies, procedures and processes. - Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests. - Assist in the training of Surveillance Operators. - Develop and maintain relationships with representatives of the State Gaming Agency. - Work with Risk Manager to investigate risk claims. - Meet with departmental management and leaders as necessary. - Protect company assets. - Other duties as assigned. Skills to Help You Succeed: - Knowledge of computers and CCTV equipment. - Must be able to read/write in the English language. - Excellent customer service skills. - Ability to analyze and interpret departmental needs and result. - Experience with investigative and report writing responsibilities would be a plus. - Ability to solve routine problems. - Ability to maintain mental concentration for significant periods of time. - Ability to perform assigned duties under frequent time pressure. - Ability to work all shifts on a rotating basis as designated. - Willingness and ability to learn and understand gaming laws and regulations.

Qualifications

Must-Haves:

• Two (2) year associates or technical degree in a related fields or equivalent work experience in Security or Surveillance within a comparable industry requiring knowledge and experience with sophisticated digital surveillance equipment.

• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

What We Offer

Perks We Offer You

• Comprehensive Health Coverage

• Retirement Savings with Company Match

• Leadership Skills Development & Mentorship Programs

• Tuition Reimbursement

• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals that are chosen to be part of the Live! Management Team can expect:

• To support and build a strong team, while valuing and celebrating our diversity

• To be given the power and responsibility to prioritize service to our guests and community.

• To be given the tools, resources, and opportunity to grow in their career.

• To be part of an exciting experience unlike any other in the Industry.

• To work hard and have fun.

Live! is a 24-hour, 7 days per week high energy casino environment which includes potential exposure to alcohol and smoking