Surveillance Investigator - Petersburg

Live Casino & Hotel; Petersburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Live Casino & Hotel is seeking a Surveillance Investigator to monitor operations, investigate irregularities, and supervise the surveillance team. This role requires a strong background in security and surveillance, along with excellent analytical skills. The ideal candidate will thrive in a dynamic, high-energy environment and contribute to maintaining the integrity of casino operations.

Benefits

Comprehensive health coverage

Retirement savings with company match

Leadership development and mentorship programs

Tuition reimbursement

Exclusive discounts on travel, services, goods, and entertainment

Qualifications

• Two-year associate's or technical degree in a related field or equivalent work experience in Security or Surveillance.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board.

Responsibilities

• Observe and investigate casino operations for irregular activities.
• Supervise department team members on procedures for protecting casino assets.
• Complete proper reports and documentation as needed.

Skills

Knowledge of computers and CCTV equipment

Ability to read/write in English

Excellent customer service skills

Problem-solving abilities

Ability to maintain mental concentration

Ability to perform duties under time pressure

Willingness to learn gaming laws and regulations

Education

Two-year associate's or technical degree in a related field

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Surveillance Investigator is responsible for observing and investigating Live! Casino operations in real time, reviewing past events, and monitoring potential activities of guests, team members, and others that may result in asset loss, including cash, tokens/chips, coupons, and property. The role also involves investigating and monitoring actions to protect the company from liabilities related to lawsuits and litigation, as well as supervising Surveillance Team Members.

Responsibilities

1. Observe and investigate casino operations for irregular activities such as cheating or theft by team members and guests, using audio and video equipment.
2. Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
3. Operate monitor room equipment.
4. Report all violations and suspicious behaviors to supervisors, verbally and/or in writing.
5. Complete proper reports and documentation as needed.
6. Develop and implement effective surveillance department policies, procedures, and processes.
7. Supervise department team members on procedures for protecting casino assets and internal controls to ensure safety and security.
8. Assist in training Surveillance Operators.
9. Develop and maintain relationships with representatives of the State Gaming Agency.
10. Work with the Risk Manager to investigate risk claims.
11. Meet with departmental management and leaders as necessary.
12. Protect company assets.
13. Perform other duties as assigned.

Skills to Help You Succeed

• Knowledge of computers and CCTV equipment.
• Ability to read/write in English.
• Excellent customer service skills.
• Ability to analyze and interpret departmental needs and results.
• Experience with investigative work and report writing is a plus.
• Problem-solving abilities.
• Ability to maintain mental concentration for extended periods.
• Ability to perform duties under time pressure.
• Willingness to work all shifts on a rotating basis.
• Willingness and ability to learn gaming laws and regulations.

Minimum Qualifications

• Two-year associate's or technical degree in a related field or equivalent work experience in Security or Surveillance within a comparable industry, requiring knowledge of digital surveillance equipment.
• Ability to work in an environment with alcohol and smoking.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board or other regulatory entities.

What We Offer

• Comprehensive health coverage.
• Retirement savings with company match.
• Leadership development and mentorship programs.
• Tuition reimbursement.
• Exclusive discounts on travel, services, goods, and entertainment.

Life at Live!

Members of the Live! Management Team can expect:

• To support and build a diverse, strong team.
• To prioritize service to guests and the community.
• Tools, resources, and opportunities for career growth.
• An exciting industry experience.
• To work hard and have fun.

Note: Live! operates 24/7 in a high-energy casino environment, with potential exposure to alcohol and smoking.