Exterior Remodeling Service Manager

The Contractor Consultants; Springfield (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Phone and computer provided

Paid time off

Job summary

Global Home Improvement is seeking an Exterior Remodeling Service Manager to coordinate precision service operations for premium residential projects. You will own the post-installation experience, directing the service department, diagnosing issues, and coordinating technicians across roofing, siding, and window systems.

The role emphasizes logistics, fault diagnosis, and proactive quality control to protect properties and satisfy discerning homeowners.

Qualifications

• Extensive technical knowledge of residential roofing, siding, replacement windows, and integrated waterproofing systems.
• Proven ability to diagnose installation failures and water-infiltration issues from project drawings or field reports.
• Demonstrated experience in scheduling, dispatching, or logistics management within construction/remodeling.
• Proficiency in utilizing CRM systems and mobile technology to manage high-volume service tickets and documentation.
• Strong geographical knowledge of the service area to facilitate route planning and resource allocation.

Responsibilities

• Direct the daily operations of the service department by diagnosing technical issues and assigning technicians to tasks.
• Optimize regional service routes to maximize technician efficiency and reduce response times.
• Synthesize data and reports to prioritize emergency or weather-sensitive repairs.
• Collaborate with production and sales to identify recurring installation trends and implement quality control solutions.
• Translate technical requirements into clear homeowner expectations and manage communications.
• Audit service documentation within the CRM to ensure warranty tracking and project history.

Skills

Roofing knowledge

Siding knowledge

Window systems

Warranty understanding

CRM proficiency

Field dispatching

Tools

CRM systems

Mobile technology

Job description

Exterior Remodeling Service Manager — Coordinate Precision Service Operations for Premium Residential Projects

Job Overview

• Company: Global Home Improvement.

• Salary/Pay Rate: $65,000 per year (Based on experience).

• Job/Employment Type: Full Time.

• Location: Feasterville, PA or Springfield, NJ.

• Mandatory Licenses & Certifications: None Required.

The Opportunity

You will serve as the strategic hub of our service department, ensuring that every homeowner receives the high-touch support and technical resolution they expect from a premium remodeler. This role empowers you to own the post-installation experience, managing logistics and technical troubleshooting for elite roofing, siding, and window systems. Your leadership will directly impact customer loyalty and the long-term integrity of our high-end exterior projects.

How You Will Make an Impact

• Direct the daily operations of the service department by diagnosing technical issues and assigning specialized technicians to appropriate tasks.

• Optimize regional service routes across our territory to maximize technician efficiency and reduce response times for our clients.

• Synthesize technical data and customer reports to prioritize emergency or weather-sensitive repairs, ensuring rapid property protection.

• Collaborate with production and sales teams to identify recurring installation trends and implement proactive quality control solutions.

• Manage complex customer communications by translating technical exterior construction requirements into clear, professional expectations for homeowners.

• Audit all service documentation within the CRM to ensure accurate warranty tracking and comprehensive project history for every client.

Required Qualifications & Experience

• Extensive technical knowledge of residential roofing, siding, replacement windows, and integrated waterproofing systems.

• Proven ability to diagnose installation failures and water-infiltration issues through project drawings or field reports.

• Demonstrated experience in scheduling, dispatching, or logistics management within the construction or remodeling industry.

• Proficiency in utilizing CRM systems and mobile technology to manage high-volume service tickets and documentation.

• Strong geographical knowledge of the service area to facilitate effective route planning and resource allocation.

Preferred Qualifications & Experience

• Direct experience managing field service technicians or exterior installation crews.

• Advanced understanding of manufacturer warranty processes for Marvin Windows, James Hardie Siding, or premium metal roofing.

• Bilingual communication skills to support a diverse range of technicians and customers.

• Formal training in construction management or a related technical field.

Compensation & Benefits

• Competitive annual salary with performance-based incentives and bonuses.

• Comprehensive paid time off including vacation days and observed holidays.

• Access to company health benefits and professional development opportunities.

• Provision of a company phone and computer for streamlined field and office coordination.

• Clear pathways for career advancement within a rapidly growing regional leader.

About Us

Global Home Improvement is a leading exterior remodeling company specializing in premium metal roofing, Marvin Windows, and James Hardie Siding. We foster a results-driven culture rooted in precision, accountability, and outstanding customer service.

Learn more at https://globalhomeinc.com/.

Global Home Improvement is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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