Exterior Ops Leader – Customer Experience & Safety

Paycom - ATS; Country Homes (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Metro Express Car Wash is seeking an Assistant Operations Manager to join our leadership team at our Washington car wash location. You will work alongside the General Manager and Operations Manager to lead a high-performing team, uphold exceptional customer experiences, and maintain daily operations with safety and precision.

This hands-on role emphasizes coaching, scheduling and labor management, equipment and facility standards, and serving as Site Safety Officer.

Qualifications

• Proven leadership experience in a service environment.
• Ability to coach and develop teams.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and develop Customer Service Representatives and supervisors.
• Open/close location according to Metro standards.
• Assist with scheduling and labor management.
• Serve as Site Safety Officer and promote safety.
• Support customer satisfaction and loyalty.
• Partner with Training for employee development.

Skills

Leadership

Coaching

Team development

Communication

Problem-solving

Job description

Metro Express Car Wash is seeking an Assistant Operations Manager to join our leadership team at our Washington car wash location. You will work alongside the General Manager and Operations Manager to lead a high-performing team, uphold exceptional customer experiences, and maintain daily operations with safety and precision.

This hands-on role emphasizes coaching, scheduling and labor management, equipment and facility standards, and serving as Site Safety Officer.