Assistant Operations Manager Exterior

Paycom - ATS; Spokane (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

Metro Express Car Wash in Spokane, WA is seeking an Assistant Operations Manager to work with the General Manager and Operations Manager to develop a high-performing team and ensure outstanding customer experience and smooth daily operations. This hands-on leadership role focuses on team development, customer service, safety, and operational excellence.

Evening and weekend availability is required, and the position offers opportunities to grow into future leadership roles while participating in

Qualifications

• Experience leading a customer-service team.
• Strong leadership and communication abilities.
• Willingness to participate in leadership development and training.

Responsibilities

• Lead by example and uphold The Metro Way.
• Coach and develop CSR and supervisors.
• Assist with scheduling and labor management.
• Open and close location per Metro standards.
• Serve as Site Safety Officer and promote a safe work environment.
• Support customer satisfaction and loyalty.

Skills

Team Leadership

Coaching

Development

Customer Service

Operations

Safety

Job description

# Assistant Operations Manager Exterior302 - North Division - Spokane, WA 99218## OverviewSalary Range$23.00 - $23.00 Hourly## DescriptionThe Assistant Operations Manager works alongside the General Manager and Operations Manager to lead and develop a high-performing team while ensuring an exceptional customer experience and strong day-to-day operations.This is a hands-on leadership role focused on **team development, customer service, safety, and operational excellence**.## What You’ll Do* Lead by example and uphold **The Metro Way**.* Coach, mentor, and develop Customer Service Representatives and supervisors.* Help create a motivated, high-performing team.* Partner with Training to support employee development.* Assist with scheduling and labor management.* Help maintain facility, equipment, and property standards.* Serve as the **Site Safety Officer** and promote a safe work environment.* Support customer satisfaction and loyalty.* Open and close the location according to Metro standards.## What We’re Looking For* Strong leadership and communication skills.* Excellent problem-solving and decision-making abilities.* A team-focused mindset and commitment to developing others.* Strong integrity, accountability, and relationship-building skills.* Willingness to participate in leadership development and training.* Interest in growing with Metro and taking on future leadership opportunities.## Schedule & Requirements* Full-time position with **evening and weekend availability required**.* Standard background check required.* Completion of Metro Learn and role-specific training.## Work Environment & Physical RequirementsThis role is based at a car wash location and includes both indoor and outdoor work. You’ll regularly stand, walk, bend, pivot, lift, reach, and use your hands throughout the day.## Why Metro?At Metro Express Car Wash, we believe great leaders **build great teams**. If you’re ready to grow your leadership skills, develop others, and make a difference every day, we’d love to have you join the team.**Reports to:** General Manager **Directly Supports:** Supervisors & CSR Team### Equal Employment OpportunityMetro Express Car Wash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age,