Assistant Operations Manager Exterior

Paycom - ATS; Country Homes (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Metro Express Car Wash is seeking an Assistant Operations Manager to join our leadership team at our Washington car wash location. You will work alongside the General Manager and Operations Manager to lead a high-performing team, uphold exceptional customer experiences, and maintain daily operations with safety and precision.

This hands-on role emphasizes coaching, scheduling and labor management, equipment and facility standards, and serving as Site Safety Officer.

Qualifications

• Proven leadership experience in a service environment.
• Ability to coach and develop teams.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and develop Customer Service Representatives and supervisors.
• Open/close location according to Metro standards.
• Assist with scheduling and labor management.
• Serve as Site Safety Officer and promote safety.
• Support customer satisfaction and loyalty.
• Partner with Training for employee development.

Skills

Leadership

Coaching

Team development

Communication

Problem-solving

Job description

The Assistant Operations Manager works alongside the General Manager and Operations Manager to lead and develop a high-performing team while ensuring an exceptional customer experience and strong day-to-day operations.This is a hands-on leadership role focused on team development, customer service, safety, and operational excellence.What You’ll DoLead by example and uphold The Metro Way.Coach, mentor, and develop Customer Service Representatives and supervisors.Help create a motivated, high-performing team.Partner with Training to support employee development.Assist with scheduling and labor management.Help maintain facility, equipment, and property standards.Serve as the Site Safety Officer and promote a safe work environment.Support customer satisfaction and loyalty.Open and close the location according to Metro standards.What We’re Looking ForStrong leadership and communication skills.Excellent problem-solving and decision-making abilities.A team-focused mindset and commitment to developing others.Strong integrity, accountability, and relationship-building skills.Willingness to participate in leadership development and training.Interest in growing with Metro and taking on future leadership opportunities.Schedule & RequirementsFull-time position with evening and weekend availability required.Standard background check required.Completion of Metro Learn and role-specific training.Work Environment & Physical RequirementsThis role is based at a car wash location and includes both indoor and outdoor work. You’ll regularly stand, walk, bend, pivot, lift, reach, and use your hands throughout the day.Why Metro?At Metro Express Car Wash, we believe great leaders build great teams. If you’re ready to grow your leadership skills, develop others, and make a difference every day, we’d love to have you join the team.Reports to: General ManagerDirectly Supports: Supervisors & CSR TeamEqual Employment OpportunityMetro Express Car Wash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age,