Extended Coverage Dedicated Coordinator

Marten Transport; Wintersville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Marten Transport is seeking a Customer Service Associate in the Wintersville, OH region to represent drivers in operations and manage performance metrics across key categories.

You will be the primary/backup link to drivers, handling load solicitations, inquiries, and service reporting while maintaining customer satisfaction and adherence to company standards.

Qualifications

• Excellent verbal and written communication is required.
• Ability to thrive in a fast-paced work environment.
• Ability to prioritize and multitask effectively.
• Strong problem-solving and analytical skills.

Responsibilities

• Communicate with drivers about load information, advances, POs, maintenance coordination, and company news.
• Assist/manage fleet performance for on-time pickups/deliveries and route efficiency.
• Supervise driver activities including hours of service compliance and route availability.
• Coordinate loading/unloading appointments and ensure driver understanding of customer expectations.
• Record load details and monitor service levels across loads in the assigned area.
• Cover for customer service manager when needed and support regional operations.

Skills

Verbal and written communication

Fast-paced environment

Prioritization

Problem solving

Education

Bachelor degree in business/logistics/marketing

Job description

Purpose

Serve as driver's representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.

Responsibilities

• Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
• Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
• On-time pickup and delivery performance
• Pallet Management
• Out of Route Miles
• Hours of Service Compliance
• Driver Availability
• Accommodation of special routing needs
• Cost Control
• Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
• Daily accounting of all assigned trucks and drivers
• Record details and direction on all loads booked for the assigned area
• Act as a substitute for the customer service manager in a manner, which is seamless and transparent to our customer
• Supervise and monitor trailer pools in the respected market
• Promptly and logically secure loading and/or unloading appointments
• Communicate any problems encountered to the regional manager or customer service manager
• Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
• Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department
• Perform routine solicitations of customer base, by telephone or other forms of communication
• Delegate duties and train customer service associates
• Other duties as assigned

Relationships

Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

Abilities/Skills Required

• Excellent verbal and written communication skills
• Ability to a handle a fast pace work environment
• Ability to prioritize and handle multiple tasks at the same time
• Ability to isolate and solve problems efficiently

Physical Requirements

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

Education/Training Required

Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience