Extended Coverage Dedicated Coordinator

Marten Transport, Ltd.; Wintersville (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Marten Transport, Ltd. in Wintersville, OH seeks a customer service responsibilities representative to manage driver communications and fleet performance. The role serves as a primary/backup link to drivers, ensuring load expectations and service levels are met across the region.

You will handle load solicitations, service reporting, and daily truck/driver accounting while supporting the customer service manager and expanding your knowledge of related roles in logistics.

Qualifications

• Excellent verbal and written communication skills.
• Able to handle a fast-paced work environment.
• Strong multitasking and prioritization abilities.
• Problem solving and analytical thinking.
• Bachelor's degree or equivalent experience in business/logistics/marketing.

Responsibilities

• Communicate load information and driver performance to drivers.
• Assist and manage fleet performance in key areas such as on-time delivery and cost control.
• Ensure drivers understand load expectations at dispatch.
• Maintain daily accounting for trucks and drivers.
• Record load details and directions for the assigned area.
• Support the customer service manager in the region and expand knowledge.

Skills

Communication

Fast-paced environment

Multitasking

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Career Opportunities with Marten Transport

A great place to work.

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Purpose

Serve as driver\'s representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.

Responsibilities

1. Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
2. Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
   • On-time pickup and delivery performance
   • Pallet Management
   • Out of Route Miles
   • Hours of Service Compliance
   • Driver Availability
   • Accommodation of special routing needs
   • Cost Control
3. Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
4. Daily accounting of all assigned trucks and drivers
5. Record details and direction on all loads booked for the assigned area
6. Act as a substitute for the customer service manager in a manner, which is seamless and transparent to our customer
7. Supervise and monitor trailer pools in the respected market
8. Promptly and logically secure loading and/or unloading appointments
9. Communicate any problems encountered to the regional manager or customer service manager
10. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
11. Maintain and monitor the service levels provided to Marten\'s customers as required and outlined by our sales and marketing department
12. Perform routine solicitations of customer base, by telephone or other forms of communication
13. Delegate duties and train customer service associates
14. Other duties as assigned

Relationships

Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

Abilities/Skills Required

Excellent verbal and written communication skills

Ability to a handle a fast pace work environment

Ability to prioritize and handle multiple tasks at the same time

Ability to isolate and solve problems efficiently

Physical Requirements

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

Education/Training Required

Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience