Dedicated Coordinator

Marten Transport, Ltd.; Town of Tomah (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A logistics company in Wisconsin is looking for an individual to manage fleet operations, communicate effectively with drivers, and ensure compliance with operational standards. The ideal candidate will possess excellent communication skills and a bachelor's degree in business, logistics, or a related field. Responsibilities include overseeing daily fleet performance, ensuring drivers understand customer expectations, and maintaining high service levels. A team-oriented mindset and problem-solving abilities are essential for this role.

Responsibilities

• Communicate to drivers about load information and company updates.
• Manage fleet performance, including on-time pickup and delivery.
• Ensure driver understanding of customer and company expectations.
• Conduct daily accounting of assigned trucks and drivers.
• Record details for all loads booked in the assigned area.
• Act as a substitute for the customer service manager.
• Supervise trailer pools in the respective market.
• Secure loading and unloading appointments promptly.
• Communicate problems to the regional or customer service manager.
• Expand knowledge for career development.
• Monitor service levels provided to customers.
• Perform routine customer solicitations.
• Delegate duties and train customer service associates.
• Other duties as assigned.

Skills

Excellent verbal and written communication skills

Ability to handle a fast pace work environment

Ability to prioritize and handle multiple tasks

Ability to isolate and solve problems efficiently

Education

Bachelor degree in business, logistics, marketing, or related majors

Job description

Career Opportunities with Marten Transport

A great place to work.

Responsibilities

1. Communication to driver including but not limited to load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
2. Responsible for assisting and/or managing part or all of a fleet including, but not limited to effective management for optimum performance in the following categories:
   • On-time pickup and delivery performance
   • Out of Route Miles
   • Hours of Service Compliance
   • Driver Availability
   • Accommodation of special routing needs
   • Cost Control
3. Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
4. Daily accounting of all assigned trucks and drivers.
5. Record details and direction on all loads booked for the assigned area.
6. Act as a substitute for the customer service manager in a manner, which is seamless and transparent to our customer.
7. Supervise and monitor trailer pools in the respected market.
8. Promptly and logically secure loading and/or unloading appointments.
9. Communicate any problems encountered to the regional manager or customer service manager.
10. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
11. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department.
12. Perform routine solicitations of customer base, by telephone or other forms of communication.
13. Delegate duties and train customer service associates.
14. Other duties as assigned.

Relationships

Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

Abilities / Skills Required

• Excellent verbal and written communication skills
• Ability to handle a fast pace work environment
• Ability to prioritize and handle multiple tasks at the same time
• Ability to isolate and solve problems efficiently

Physical Requirements

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

Education / Training Required

Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience.