Digital Teller & Member Services Specialist

Heritage Federal Credit Union, LLC; Northern (KY); Hybrid; USD 2,023,000 - 2,881,000; Full time

Job summary

Heritage Federal Credit Union, LLC is seeking an Express Teller to join our team in Kentucky. The Express Teller assists members via Interactive Teller Machines, handling transactions accurately while educating on products and digital options.

The starting pay is $17.80 per hour for a full-time role. This position emphasizes outstanding member service, attention to detail, and adherence to security and compliance policies within a community-focused credit union.

Qualifications

• High school diploma or equivalent.
• Knowledge of retail banking products, services, policies and procedures.
• Familiarity with core processing and ITM system.

Responsibilities

• Process member transactions accurately through Interactive Teller Machines (ITMs).
• Verify member identity in accordance with established procedures.
• Assist with transactions requiring additional review or approval.
• Educate members about products, services, and digital banking options.
• Identify member needs and recommend appropriate solutions.
• Reconcile negotiable items and balance daily transaction activity.
• Provide professional, courteous, and efficient service during every interaction.
• Meet established service standards for member satisfaction and response times.
• Assist with basic ITM troubleshooting when needed.
• Follow security, compliance, and risk management procedures.
• Maintain knowledge of credit union products, services, and technology tools.
• Process incoming mail payments accurately and timely.
• Maintain address changes and member records with a high degree of accuracy.
• Manage returned mail and related recordkeeping activities.

Skills

Retail banking

Cash handling

Customer service

ITMs

Communication

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Core banking software

Job description

Heritage Federal Credit Union, LLC is seeking an Express Teller to join our team in Kentucky. The Express Teller assists members via Interactive Teller Machines, handling transactions accurately while educating on products and digital options.

The starting pay is $17.80 per hour for a full-time role. This position emphasizes outstanding member service, attention to detail, and adherence to security and compliance policies within a community-focused credit union.