Express Service Plus Consultant

MSX International; Ann Arbor (MI); Remote; USD 85,000 - 130,000; Full time

Job summary

MSX International is seeking a field-facing consultant to drive the Advanced Express Service Plus program across automotive dealer networks. You will lead assessments, installations, and sustainment while training staff and ensuring timely reporting.

The role requires 7–10 years in the aftermarket, strong analytical and communication skills, and up to 80% travel across the nation. A bachelor’s degree is preferred, with experience in service sales processes and ROI improvements.

Qualifications

• Minimum 7–10 years of aftermarket experience and dealership/vendor engagement.
• Experience in training, process improvement, and field-based programs.
• Ability to travel up to 80% nationwide and coordinate with OEM/dealer stakeholders.

Responsibilities

• Lead assessment, installation and sustainment activities of MSX Express Service Plus.
• Train dealership staff and perform in-person follow-up.
• Analyze dealer financials and operational data to drive ROI improvements.
• Develop and implement service advisor selling systems and best practices.
• Prepare and submit field reports and expense documentation weekly.

Skills

Client relationship management

Communication skills

Training and coaching

Data analysis

Project management

Presentation skills

Education

Bachelor's degree preferred

High School Diploma or GED required

Tools

Microsoft Word

PowerPoint

Excel

Windows OS

Job description

Company Description

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

• Dealership staff training as outlined in theMSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.Dealership staff training as outlined in theMSX Express Service program documentationDealership In Person follow-up supportTimely and comprehensive completion of Contact ReportingImplement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)OEM National and Regional personnel contact- Consistent OEM Communication with Dealer MilestonesTimely completion and submission of field detail reports including communication logWeekly Expense reports submissionAbility to leverage relationships to identify and sell the business case for changeAnalyzing data from dealer financials and operational assessments to establish improvement action plansImplementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail levelAbility to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI Demonstrated proficiency with PC applications in a Windows environment.Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the resultsAbility and desire to travel up to 80% of the time and maintain client desired calendar efficiency.Additional InformationRequires proficiency with Microsoft Word, PowerPoint, Internet Explorer and ExcelAbility to leverage relationships to identify and sell the business case for changeAnalyzing data from dealer financials and operational assessments to establish improvement action plansImplementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail levelAbility to understand, establish and implement effective metrics to keep dealerships focused on growth and ROIDemonstrated proficiency with PC applications in a Windows environmentAbility to train and utilize all aspects of Automotive Tire Sales and automotive service salesAbility to influence the sales personnel and technicians in the training processes and monitoring the resultsHighly motivatedSelf-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervisionExcellent verbal and written communication skillsMinimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)OEM dealer contact experience is a plusHigh school diploma or General Equivalency Diploma (GED) is requiredBachelor’s degree is preferredMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.