Express Service Plus Consultant

MSX International; Indiana; Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

MSX International is seeking an experienced field service consultant to support the Advanced Express Service Plus program across automotive dealerships. You will assess, install, and sustain service processes, train staff, and ensure timely reporting while traveling extensively to client sites.

Ideal candidates have aftermarket experience, strong communication skills, and the ability to drive ROI through improved service operations.

Qualifications

• Experience in Advanced Express Service Plus program or similar service models is a plus.
• Proven ability to train dealership staff and manage in-person follow-ups.
• Ability to travel up to 80% of the time and maintain schedules.

Responsabilités

• Conduct assessment, installation and sustainment consultations for service programs.
• Train dealership staff and provide in-person follow-up support.
• Complete reporting and data analysis to drive improvement actions.
• Implement processes to improve workshop scheduling, repair processes, and ROI.
• Travel up to 80% to engage with clients and ensure service excellence.

Connaissances

Communication skills

Training & facilitation

CRM/relationship building

Field service experience

Problem solving

Formation

High school diploma or GED

Bachelor’s degree preferred

Outils

Windows PC environment

Microsoft Office (Word, PowerPoint, Excel)

Description du poste

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

• Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
• Dealership staff training as outlined in the MSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Qualifications

• Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
• Dealership staff training as outlined in the MSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Additional Information

• Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Highly motivated
• Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
• Excellent verbal and written communication skills
• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
• OEM dealer contact experience is a plus
• High school diploma or General Equivalency Diploma (GED) is required
• Bachelor’s degree is preferred

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.