Express Service Plus Consultant

MSX International; Nevada (IA); On-site; USD 95,000 - 125,000; Full time

Job summary

MSX International is seeking a seasoned aftermarket consultant to lead assessment, installation, and sustainment of the Advanced Express Service Plus program across dealer networks.

You will train dealership staff, perform in-person follow-ups, and drive improvements in workflow, scheduling, repair processes, and ROI.

Candidates should have 7–10 years aftermarket experience, strong communication, and willingness to travel up to 80%.

Qualifications

• 7–10 years of aftermarket experience (retail tire/fast oil change is a plus).
• Retail Tire Store Management experience preferred.
• Bachelor’s degree preferred.
• High school diploma or GED required.
• OEM dealer contact experience is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct assessments, installation and sustainment for the MSX Express Service Plus program.
• Train dealership staff on Express Service processes and best practices.
• Provide in-person follow-up support and field detail reporting.
• Ensure timely completion of field and expense reports.
• Travel up to 80% to meet client milestones and optimize ROI.

Skills

Relationship building

Data analysis

Training and coaching

Communication skills

Education

Bachelor's degree

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Windows OS

Internet Explorer

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

• Dealership staff training as outlined in the MSX Express Service program documentation
• Dealership In Person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Qualifications

• Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Highly motivated
• Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
• Excellent verbal and written communication skills
• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
• OEM dealer contact experience is a plus
• High school diploma or General Equivalency Diploma (GED) is required
• Bachelor’s degree is preferred

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.