Express Service Advisor: Lucrative, Fast-Paced Auto Service

L0432 Suburban Volvo Cars; Troy (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Total Rewards benefits information on‑

Total Rewards site access

Job summary

Lithia & Driveway’s L0432 Suburban Volvo Cars in Troy, MI is seeking Express Service Advisors to join a fast-paced, rewarding team. As a crucial link between customers and technicians, you’ll craft repair estimates, create repair orders, and present results to close work and maximize value.

The role rewards strong CSI and customer retention while supporting growth across the service department. You’ll work in a dynamic dealership environment with a focus on accuracy, efficiency, and exceptional

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Service Advisor experience

Team player

Process driven

Detail-oriented

Automotive service knowledge

Driver's license

Education

High School diploma or equivalent

Job description

Lithia & Driveway’s L0432 Suburban Volvo Cars in Troy, MI is seeking Express Service Advisors to join a fast-paced, rewarding team. As a crucial link between customers and technicians, you’ll craft repair estimates, create repair orders, and present results to close work and maximize value.

The role rewards strong CSI and customer retention while supporting growth across the service department. You’ll work in a dynamic dealership environment with a focus on accuracy, efficiency, and exceptional