Express Service Advisor - Fast-Paced Auto Care Wins

Suburban Volvo Cars; Troy (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Volvo Cars in Troy, MI is hiring Express Service Advisors to join Lithia & Driveway’s nationwide network. If you’re drawn to a fast-paced, customer-focused role with growth opportunities, this is a perfect fit.

Responsibilities include communicating between customers and technicians, developing estimates, writing RO based on needs and recommendations, presenting results to close work, and driving customer pay. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Minimum 2 years of service advisor experience in a dealership setting.
• Strong customer experience mindset and accountability.
• Solid automotive service knowledge; technician background a plus.

Responsibilities

• Serve as the communicator between customer and technician.
• Develop estimates for materials, labor, and labor costs; calculate customer payment.
• Write accurate repair orders based on customer needs and technician recommendations.
• Present inspection results confidently to close work and maximize customer pay.
• Drive strong customer-pay labor and maintain CSI and revenue metrics.

Skills

Service advisor experience

Customer service oriented

Communication skills

Team player

Detail oriented

Education

High School diploma

Job description

Suburban Volvo Cars in Troy, MI is hiring Express Service Advisors to join Lithia & Driveway’s nationwide network. If you’re drawn to a fast-paced, customer-focused role with growth opportunities, this is a perfect fit.

Responsibilities include communicating between customers and technicians, developing estimates, writing RO based on needs and recommendations, presenting results to close work, and driving customer pay. We offer competitive pay and a comprehensive benefits package.