Express Service Advisor — Fast-Paced Auto Care

Fuller Ford Inc; Cincinnati (OH); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

401k match

Career development

Supportive team environment

Job summary

Fuller Ford is seeking a friendly Express Service Advisor to be the first contact in our Service Department. You will greet customers, gather vehicle details, and write repair orders for Express Service maintenance.

You will explain maintenance, coordinate with technicians, keep customers informed, schedule follow-ups, and help maintain a clean, professional service drive. Experience in automotive setting is a plus; strong communication and organization are essential.

Qualifications

• Outstanding customer service and communication
• Strong organizational and multitasking abilities
• Positive attitude in fast-paced environment
• Basic computer skills and dealership software
• Automotive knowledge is a plus but not required
• Valid driver's license with clean record

Responsibilities

• Greet customers promptly and gather information about service needs
• Write repair orders for Express Service maintenance
• Explain recommended maintenance and answer questions
• Coordinate with technicians to ensure work is completed accurately
• Keep customers informed throughout the service process
• Review finished work and invoices with customers
• Schedule future maintenance appointments
• Maintain a clean, organized service drive

Skills

Customer service

Communication

Organizational skills

Basic computer skills

Dealership software familiarity

Valid driver's license

Job description

Fuller Ford is seeking a friendly Express Service Advisor to be the first contact in our Service Department. You will greet customers, gather vehicle details, and write repair orders for Express Service maintenance.

You will explain maintenance, coordinate with technicians, keep customers informed, schedule follow-ups, and help maintain a clean, professional service drive. Experience in automotive setting is a plus; strong communication and organization are essential.