Express Service Advisor: Fast-Paced Auto Care & Customer Focus

Fuller Ford OH; Cincinnati (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision benefits

Paid time off and holidays

401k with 25% match, 50% match after

Ongoing training and career develop

Supportive team environment

Job summary

Fuller Ford in Cincinnati, OH is seeking an Express Service Advisor who is friendly, organized, and customer-focused to be the first contact in our Service Department. If you enjoy building relationships and working in a fast-paced environment, we'd love to meet you!

You will greet customers, write repair orders for express services, explain maintenance, coordinate with technicians, and help keep the service drive professional and efficient.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Positive attitude and ability to thrive in a fast-paced environment.
• Basic computer skills and the ability to learn dealership software.
• Automotive knowledge or dealership experience is a plus, but not required.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and gather information about their vehicle service needs.
• Write repair orders for Express Service maintenance, including oil changes, tire rotations, inspections, batteries, filters, and other routine services.
• Clearly explain recommended maintenance and answer customer questions.
• Communicate with technicians to ensure work is completed accurately and efficiently.
• Keep customers informed throughout the service process.
• Review completed work and invoices with customers before delivery.
• Schedule future maintenance appointments and encourage preventative vehicle care.
• Help maintain a clean, organized, and professional service drive.

Skills

Customer service

Organizational skills

Multitasking

Positive attitude

Computer literacy

Dealership software

Automotive knowledge

Driver's license

Tools

Dealership software

Job description

Fuller Ford in Cincinnati, OH is seeking an Express Service Advisor who is friendly, organized, and customer-focused to be the first contact in our Service Department. If you enjoy building relationships and working in a fast-paced environment, we'd love to meet you!

You will greet customers, write repair orders for express services, explain maintenance, coordinate with technicians, and help keep the service drive professional and efficient.