Express Service Advisor: Fast, Customer-First Auto Service

Starling Chevrolet; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for career advancement

Health and dental insurance

401(k) retirement plan

Job summary

A trusted automotive dealership in Orlando, FL, is seeking an Express Service Advisor to assist customers with scheduling appointments and provide exceptional service. The ideal candidate will have strong communication skills and detailed-oriented experience in customer service. This full-time role offers competitive compensation and benefits including health insurance and opportunities for advancement.

Qualifications

• Prior experience in customer service or the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and organized.
• Ability to pass a background check and drug screen.
• Must obtain a Florida driver's license within 30 days of hire.

Responsibilities

• Assist customers in scheduling express service appointments.
• Communicate service recommendations and pricing.
• Provide information regarding service status.
• Handle customer complaints and inquiries.
• Maintain a clean service advisory area.
• Describe work performed and charges billed.
• Encourage repeat and referral business.
• Other duties as assigned.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Detail-oriented

Organizational skills

Job description

Description of the role:

The Express Service Advisor at Starling Chevrolet in Orlando, FL will be responsible for providing exceptional customer service and assistance in scheduling maintenance and repair services. This role requires a strong understanding of automotive services and excellent communication skills to handle customer inquiries and complaints effectively.

Responsibilities:

• Assist customers in scheduling express service appointments
• Communicate service recommendations and pricing to customers
• Provide accurate and timely information to customers regarding service status
• Handle customer complaints and inquiries in a professional manner
• Maintain a clean and organized service advisory area
• Describe all work performed and related charges billed
• Keep abreast of new products, features, accessories and attend product training as required
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties, as assigned.
  
  
  

Requirements:

• Prior experience in customer service or automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented and organized
• Ability to pass a background check and drug screen
• Have or able to obtain a Florida driver's license within 30 days of hire
  
  
  

Benefits:

• Competitive compensation package
• Opportunities for career advancement
• Health and dental insurance
• 401k retirement plan
  
  
  

About the Company:

Starling Chevrolet is a trusted automotive dealership in the Orlando, FL area, committed to providing top-notch service and quality vehicles to our customers. Our team is dedicated to creating a positive and enjoyable experience for all who visit our dealership. Join us and be a part of our growing success.