Express Service Advisor – Customer-Driven Auto Care

Capitol Auto Group; Salem, Northern (OR, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

7 paid holidays

Charitable Day of Giving

Employee Assistance Program (EAP)

Health, dental, vision, disability & 


Company paid life insurance

401K with profit share

Employee discounts

Capitol University

Get Fit benefits

Job summary

Capitol Auto Group is seeking an Express Service Advisor at Capitol Toyota to engage customers, assess service needs, and prepare repair orders. You will coordinate repair order completion while maintaining a strong focus on customer satisfaction and teamwork.

Candidates should have experience with automotive DMS, a drive for high-quality service, and a valid driver's license. Join a family-oriented team with generous benefits and growth opportunities.

Qualifications

• Experience with automobile DMS systems preferred.
• Proven ability to sell maintenance services due on a customer vehicle.
• Strong customer-focused attitude and motivation for satisfaction.

Responsibilities

• Interact with customers to evaluate service needs and offer additional services.
• Write up the repair order and coordinate repair order completion.
• Maintain high level of customer interaction and service excellence.

Skills

Manufacturer experience

DMS experience

Maintain up-sell

Customer satisfaction

Team building

Dependable

Organizational skills

Valid driver's license

Tools

DMS

Job description

Capitol Auto Group is seeking an Express Service Advisor at Capitol Toyota to engage customers, assess service needs, and prepare repair orders. You will coordinate repair order completion while maintaining a strong focus on customer satisfaction and teamwork.

Candidates should have experience with automotive DMS, a drive for high-quality service, and a valid driver's license. Join a family-oriented team with generous benefits and growth opportunities.